Information Systems Officer

2 weeks ago


กรงเทพมหานคร, Thailand United Nations ESCAP Full time

Job Code Title:
INFORMATION SYSTEMS OFFICERDepartment/ Office:
Office of Information and Communications TechnologyDuty Station:
- BANGKOKPosting Period:
13 December 2024-26 January 2025Job Opening number:
24-IST-OICT-249452-R-BANGKOK(G)Staffing Exercise ID:
N/A- United Nations Core Values: Integrity, Professionalism, Respect for Diversity
- Org. Setting and Reporting
The Office of Information and Communications Technology (OICT) is leading the digital transformation of the Organization to enable a better, safer, more sustainable future through secure, reliable, and innovative technology solutions.

The United Nations Office of Information and Communication Technology's Enterprise Solutions Service (OICT/ESS) develops and supports a wide range of enterprise solutions and provides products and services that support the work of the UN.

The incumbent will be part of the Enterprise Application Centre - Asia, hosted by ESCAP and located in Bangkok, Thailand, and will be under the direct supervision of a Senior Information Systems Officer and the overall supervision of the Chief, Enterprise Solutions Service.
- Responsibilities
Under the direct supervision of a Senior Information Systems Officer and the overall guidance of the Chief, Enterprise Solutions Service (ESS), the Information Systems Officer may be responsible for the following duties:

- Develops detailed system and other functional specifications and user documentation for major systems.
- Maintains, upgrades or enhances existing user systems; troubleshoots and provides continuing user support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc.
- Organizes and performs unit and integrated testing, designing and utilizing test bases; assists users in acceptance testing.
- Develops training materials, operating and user manuals; trains staff in assigned systems.
- Participates in writing reports and papers on systems-related topics, system requirements, information strategy, etc.
- Facilitates communications between OICT/ESS and its clients for good client relations. Serves as coordinator in the development of Service Level Agreements (SLAs) between the client and OICT/ESS, for either specific IT services or general technology support, including any charge back mechanisms.
- Provides guidance to, and may supervise, new/junior staff, consultants, etc.
- Collects and analyzes data to identify trends or patterns and provide insights through graphs, charts, tables and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting.
- Performs other related duties as assigned.
- Competencies
- Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
- Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
- Education
Advanced university degree (Master’s degree or equivalent) in computer science, information systems, mathematics, statistics or related field is required. A relevant first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is an advantage.
- Work Experience
A minimum of five years of progressively responsible experience in planning, design, development, implementation and maintenance of computer information systems or related area is required.

Three years of experience managing Google Playstore and Apple Appstore development and deployment is required.

Three years of experience with git, AzureDevOps, Android Studio and XCode is required.

Three years of experience doing technical recruitment of React Native personnel is required.

Experience with one or more of the following programming languages: Java, C#, Kotlin, Swift,Python, PowerFx is desirable.

Experience with Machine Learning is desirable.

Two years or more of experience in data analytics or related area is desirable.
- Languages
English and French are the working languages of the United Nations



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