Senior Information Systems Officer
5 days ago
This position is located in the Enterprise Solutions Service, Office of Information and Communications
Technology (OICT/ESS), hosted by ESCAP in Bangkok,.The incumbent will report to the Chief of the Enterprise Solutions Service.
**Responsibilities**:
Under the direct supervision of the Enterprise Solutions Service Chief, the Senior Information Systems Officer may be responsible for the following duties:
- Leads and directs a team of information systems officers; plans and allocates work assignments; coaches, mentors, and evaluates staff; participates in recruitment and selection of new staff and in the development of training programs.
- Manages procurements, including conducting needs assessments and benchmarks, preparing bid documents and arranging contracts; supervises, coordinates and negotiates the services required to enable the management and operation of interdependent administrative, financial, human resources and other information systems.
- Develops and monitors performance measures; ensures that projects meet established time and cost parameters and standards of technical quality.
- Assist with the preparation and monitoring of the budget, work program, and spending plan.
- Develops innovative solutions to resolve intricate problems that impact a critical area of the organization’s work.
- Ensures the development of standards, procedures and practices to ensure a stable and effective systems environment
- Performs other related duties as required.
Competencies
- Professionalism:
Comprehensive knowledge and expertise in systems design, development, management, implementation, and maintenance of complex information systems.
- Accountability:
Takes ownership of all responsibilities and fulfils commitments; delivers results for which one is responsible within prescribed time, cost and quality standards; works in accordance with organisational rules and regulations; supports subordinates, provides oversight and takes responsibility for delegated tasks; takes personal responsibility for one's own shortcomings and those of the work unit as appropriate.
- Client Orientation:
Strong client-oriented mindset and ability to consistently view service provision from their perspective. Proven ability to establish and maintain productive partnerships with clients by building trust and respect. Demonstrated capability to effectively identify and understand clients' needs, and to match them with appropriate solutions. Strong ability to monitor ongoing developments within and outside of the client's environment to stay informed and anticipate potential issues. Keeps clients informed of progress or setbacks in projects, and meets deadlines for delivering products or services. Proven ability to ensure client satisfaction and build long-term relationships with clients.
- Leadership:
Serves as a role model that others want to follow: empowers others to translate vision into results; is proactive in developing strategies to achieve goals; builds and maintains relationships with a wide range of people to understand needs and gain support; anticipates and resolves conflicts by seeking mutually agreed solutions; drives change and improvement; does not accept the status quo; has the courage to take unpopular positions.
Provides leadership and takes responsibility for integrating gender perspectives and ensuring equal participation of women and men in all areas of work; demonstrates knowledge of policies and commitment to the goal of gender balance in staffing.
- Managing performance:
Delegates appropriate responsibility, accountability and decision-making authority; ensures that roles, responsibilities and reporting lines are clear to each member of staff; accurately assesses the time and resources required to complete a task and matches tasks to skills; monitors progress against milestones and deadlines; regularly discusses performance and provides feedback and coaching to staff; encourages risk-taking and supports creativity and initiative; actively supports staff development and career aspirations; appraises performance fairly.
Education
Advanced university degree (Master’s degree or equivalent) in computer science, information systems, mathematics, statistics or related field is required. A recognized first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
Work Experience
A minimum of ten years' progressively responsible experience in the planning, design, development, implementation and maintenance of computer information systems or a related field is required.
Experience in managing teams located in different countries is required.
Hands-on experience with Identity Management, Fuel and Rations Management is desirable.
A minimum of 4 years of experience in Customer Relationship Management, Service Management and Billing is desirable.
Languages
English and French are the working languages of the United Na
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