Head of Operational Excellence
3 days ago
At Giant Pumpkin, we're revolutionizing in-store communication through innovative digital media solutions, empowering retailers, property owners, and quick-service restaurants across Southeast Asia and beyond. With our exclusive **ConnectIQ SaaS platform** at the core of our operations, we strive to create seamless customer experiences and expand our reach globally.
We’re on the lookout for a knowledgeable and technically adept **Head of Operations** to collaborate closely with our Founder and CEO. This role is crucial in ensuring the smooth functionality of our operations while supporting sustainable growth. As a senior leader, you'll oversee essential elements such as building our first-line technical customer support team, managing supplier partnerships, formulating operational policies, and ensuring compliance.
Additionally, your responsibilities will include:
- Serving as a trusted advisor to the CEO and board, offering strategic insights on scaling the business.
- Teaming up with business development and rollout teams to evaluate project costings and feasibility.
- Crafting and delivering key metrics and reports to leadership and board members.
- Overseeing company compliance by managing all documentation, contracts, and certifications.
- Collaborating with the Head of Business Innovation to continually enhance the **ConnectIQ SaaS platform**, vital to our operations.
- Taking charge of budget management while supporting financial planning as the company scales.
This role is both hands-on and strategic, ideal for an energetic leader who is passionate about operational excellence and business growth.
**Requirements**:
**Experience & Expertise**:
- 8+ years in a leadership role in operations, customer support, or a similar field, ideally within a SaaS or tech-driven company.
- Proven track record of scaling operations and managing budgets in a growing business.
- Strong understanding of SaaS platforms and technical operations.
**Skills & Capabilities**:
- Exceptional analytical skills, with the ability to translate complex data into actionable insights.
- Outstanding presentation and communication skills, capable of influencing decisions at the leadership and board level.
- Strong negotiation skills, with experience managing and maintaining supplier relationships.
- Ability to balance strategic thinking with a hands-on approach when needed.
**Leadership**:
- Demonstrated ability to recruit, build, and lead teams.
- Passion for fostering a culture of accountability, innovation, and excellence.
**Other Requirements**:
- Experience with operational compliance, ensuring all documents, contracts, and certifications are in place.
- Background in collaborating with business development or rollout teams on project feasibility and costings.
- Based in or willing to relocate to Bangkok, Thailand.
- Bachelor’s degree in Business or a related field; MBA or equivalent is a plus.
**Benefits**
- **Impactful Role**: Play a critical role in scaling a fast-growing company and shaping its future.
- **Collaborative Environment**: Work closely with the CEO and diverse teams to execute innovative projects.
- **Professional Growth**: Take on a senior leadership role with opportunities to influence strategic decisions and grow with the business.
- **Cutting-Edge Work**: Lead the development and optimization of a proprietary SaaS platform driving global rollouts.
- **Competitive Compensation**: Attractive salary and benefits package.
- **Location Advantage**: Be based in Bangkok, a vibrant hub of business and culture.
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