Head of Operations

1 week ago


บางนา กรงเทพมหานคร, Thailand iCar Asia Full time

**Job Purpose**:

- To lead the operation team including automotive photographer, Inspectors, Operation excellence executive, customer care and business intelligence team. Lead the team by example and be able to demonstrate the high performance culture mindset.
- Uplifting and improving the work process and report analysis to make an impact for the business. Provide the necessary training to team members and ensure that the entire department understands business direction.
- Work with the Dealership Business Director and Head of Revenue departments to get the business requirement or optimise business report as required.

**Key Accountabilities**:

- Oversees and supervises the automotive photographer team to provide excellent service for dealerships. (Take photos and uploading within SLA 24 hours)
- Oversees and supervises data admin to send revenue and credit report to revenue department on time with the business analysis report.
Improves the operational systems, processes and policies in support of organisations mission - specifically, support better management reporting, information flow and management, business process and organisational planning.
- Manages and increases the effectiveness and efficiency of Support Services - Automotive Photographer, Inspectors, QA, Customer Care, and Data Admin.
- Plays a significant role in planning, including an initiative geared toward operational excellence.
- Ensures data is generated correctly. Ability to identify if data is produced incorrectly with suggested solutions.
- Directs and coordinates activities of departments concerned with the deliverables.
- Achieves customer service objectives by;
- Contributing customer service information and recommendations to strategic plans and reviews;
- Preparing and completing action plans, resolving problems, completing audits.
- Implementing production, productivity, quality, and customer-service standards;
- Determining system improvements and implementing change;
- Reviews established work procedures (workflow) with the aim to improve service experience for customers.
- Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analysing results; implementing changes.
- Undertakes new project initiatives that require internal operational support from time to time and when duly required to achieve the company's objectives.
- Help teams solve issues. Provide the necessary support to internal and external stakeholders.


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