Senior User Experience Researcher

2 weeks ago

กรงเทพมหานคร, Thailand Agoda Full time

**About Agoda**

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

**Our Purpose -**Bridging the World Through Travel**

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

**We have only scratched the surface.**The online travel industry is an extremely dynamic and competitive space. We aim to deliver compelling designs that create a world-class customer experience. You will have a key role in defining the future of our products that reach millions of customers. Despite our size, we operate in a startup-like environment.

**Work in the heart of Asia.**This is an amazing opportunity if you're looking for an exciting adventure abroad while expanding your international research capabilities. You get a chance to live in one of the most beautiful and most visited cities in the world

Senior UX Researchers have the breadth and depth of research method skills applicable to a wide range of questions, and over time develop standout areas of research excellence. A long track record and documented success in both research itself and achieving organizational impact is characteristic of Senior UX Researchers. The ability to integrate research into the work of colleagues in other roles makes the Senior UX Researcher effective and helps him/her achieve out-sized impact from research efforts. This ability, along with others that turn research into a strategic asset for Agoda's decisions and processes, comes from a maturity in overall research approach emphasizing the highest benefit from all research investments.

**Qualifications**:

- Masters Degree or equivalent experience in Computer Science, Human-Computer Interaction, Information Science, Psychology, Social Science, or any related field.
- 10+ years of relevant experience in consumer-facing business domains.
- Experience with Quantitative research. (Log analysis, internal metrics triangulation, survey design, response effects, sampling, crosstabs, and statistical concepts, etc.)
- Experience with Qualitative and user-centered design methods (individual and group interviews, diary studies, direct observation, think-aloud usability testing, etc.)
- Comfortable with planning, scoping, conducting, analyzing and communicating research.
- Experience in evaluating, negotiating, and working with external research vendors.
- Be able to describe user problems and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data.
- Ability to demonstrate critical thinking beyond business requests.
- Is a great storyteller and communicator, able to speak fluently to business people, product teams, designers, engineers, and other stakeholders. (in English)
- Enjoys collaborative work in a dynamic, data-driven, and creative environment.

**Responsibilities**:
General Role Expectations:

- Conducts research end-to-end for high impact, leading stakeholders to the best collaboration with research for their goals.
- Initiates research efforts serving Product Vertical goals in the medium
- and long-term given a well-informed understanding of the business.
- Formulates programmes of study and cumulative knowledge sharing relevant to the strategic objectives of their teams.
- Leads projects that are collaborations with other stakeholders.
- Accounts for the pros and cons of various research methodologies, and mentors others the use of techniques and tools for high-quality execution.

Research Skills:

- Expertise at evaluating research opportunities, particularly with ambiguous requests e.g. importance, urgency, and impact.
- Ability to manage, challenge and shape inbound research requests, and propose solid research projects or programs.
- Excellent project execution, while exploring alternate methods, mixed methods and innovative approaches.
- Deep understands of the pros and cons of quantitative and qualitative research - and use of this knowledge to direct projects to appropriate methods.
- Deep expertise in at least one domain (eg. Pricing), a user type (eg. Business traveler) or a method (eg. Diary Study), being the "go-to person" on the research team for this.

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