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User Research

1 month ago

บางกะป กรงเทพมหานคร, Thailand Makro PRO Full time

Collaborates with CPO, Design Lead and the Product Owners to co-create the Product Roadmap.
- Collaborates with data squad to bring insights which can be turned into tangible product ideas which can be tested during different marketing campaigns
- Collaborates with customer acquisition and success teams to streamline the research pipeline
- Actively collaborates as part of an agile team to ensure designs are feasible and implemented accurately based on the research
- Advocates for user-centered design solutions
- Can work with external agencies and internal team to plan and execute user research (quantitative and qualitative)
- Manages inputs from various sources (i.e. customer interviews, surveys etc.) and then synthesis data
- Derive meaningful insights and implications based on data, and share with relevant departments through workshops, reports and research repository
- Can plan, manage and run concept and usability testing to iteratively validate and improve design solutions
- Coaches the product designers on best practices to conducting the research

**Requirements**:
**Domain Expertise**
- Can collate data from multiple sources to derive meaningful insights and implications for product and other departments
- Able to plan, conduct, and synthesize user research
- Strong understanding of various research methodologies (qual and quant)
- Retail knowledge and enthusiasm is a plus
- Has understanding of user experience metrics and how to track and report on the success of various improvements

**Agile/Digital Experience**
- Hands-on experience working on digital products and or services
- Proven experience working in design teams in an Agile product development setting

**Individual Skills**
- Experience planning and conducting user research at various stages of the design process
- Experience in competitor research
- Strong communication skills with ability to articulate the value of a design choice to users and non-designer stakeholders
- Creative problem solving and analytical thinking
- Able to produce insightful research reports in a fast-paced environment
- Experience in e-commerce industry

**Mindset & Behaviors**
- Synthesizes abstract ideas into tangible solutions for design
- Is passionate about problem solving through design
- Sees value in taking an iterative design approach
- Has a strong sense of ownership and proactively advocates for the end user
- Open to taking on new challenges and learning new skills
- Collaborative, curious, empathetic, open-minded, innovative

**Benefits**

**Health Insurance **- At Makro PRO, we care about your health Group insurance from a top insurance company is included in your benefits—OPD, IPD, Emergency OPD

**Provident Fund **- Makro PRO cares about your long-term plan We offer 3% provident fund.

**Year-end bonus **- We include variable and performance bonus for our employees.

**Gym Facilities **- Our Head office has a fitness center, yoga room, and recreational space. Enjoy Bangkok scenery and work your body

**Attractive Vacations days **- Enjoy our attractive annual leave. Let’s say the minimum is 18 days

**No overtime **- We work 5 days a week with. We set our own goals and deadlines.

**Cool hardware** - New MacBook. The tool to help you be the best of yourself.

**Free car parking space** - No more stress or extra cost if you drive to work. We offer free parking space for our employees.

**Best Culture**:

- Clear focus.
- Diverse Workplace (Our members are from around the world)
- Thai and Non-Thai are both welcome
- Non-hierarchical and agile environment
- Growth opportunity and career pat