IT Service Management Officer

1 week ago


กรงเทพมหานคร, Thailand Minor Shared Services Full time

Company Description

Its founding in 1978 with a single beachfront resort in Pattaya, Minor International Pcl (‘MINT’) is today one of the largest hospitality and leisure companies in the Asia Pacific region. With over 530 hotels & resorts, 2,410 restaurants and 339 retail trading points of sale, MINT meets the growing needs of consumers in Thailand and in 63 markets across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.

**Minor Hotels**

Minor Hotels is a hotel owner, operator and investor with a portfolio of over 75,000 rooms across more than 530 hotels, resorts and serviced suites under the Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and Tivoli across 56 countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.

In addition, Minor Hotels also operates spas with various brands and mixed-use business including shopping plazas & entertainment, residential properties, and a points-based vacation club.

**Minor Food** is one of Asia's largest casual dining and quick-service restaurant companies, operating over 2,410 outlets in 24 countries under The Pizza Company, The Coffee Club, Riverside, Benihana, Bonchon, Swensen’s, Sizzler, Basil, Dairy Queen and Burger King brand.

**Minor Lifestyle** is one of Thailand's largest distributors of lifestyle brands with over 390 points of sale, focusing primarily on fashion and lifestyle products. Its brands include Anello, BergHOFF, Bodum, Bossini, Charles & Keith, Esprit, Joseph Joseph, Radley, Zwilling J.A. Henckels and Minor Smart Kids. In addition, Minor Lifestyle also operates contract manufacturing business.

Minor’s history is a demonstration of the fact that you can make great things happen starting from a very young age and making the most of what you have.

Passion, vision, a keen entrepreneurial spirit and a favorable work environment can bring you a long way.

Just like William E. Heinecke founded the company when he was only 17 and transformed Minor into so much more than anyone expected, likewise professionals in Minor can find the ideal environment to transform their career path into so much more than they would have ever dreamed for.

At Minor, you will experience a **fast-growing and entrepreneurial **work environment **inspiring you to continuously embrace new challenges**.

Passionate leaders will be by your side to **support your development **opportunities across the globe. Minor Hotels’ strong **focus on performance **ensures our continuous growth which translates into **leadership opportunities **for you.

If you are ready for More, join our team of achievers and get on the road to the fast-track growth

**Job Description**:
**Job Purpose**:
Responsible for coordination, planning and control of IT Service Management framework, ensuring the agreed processes and procedures are implemented and adhered to throughout the operation lifecycle. The role also undertakes a variety of administrative, clerical and managerial tasks in support of procurement and billing as well as wider partnership engagement with various vendors.

**Key Responsibilities**:

- Monitor the delivery of operational business as usual tasks.
- Assist the Change Manager and Team Leads in coordination with various departments and vendors.
- Co-ordinate the timely collation and report on the performance of the IT service as a whole, analysing trends and highlighting areas for improvement.
- Coordinate resource monitoring across the team.
- Develop and maintain the team document library, filing, recording and reporting systems.
- Develop and maintain appropriate configuration management repository.
- Maintain risk and issue logs and change control records.
- Coordinate and process team procurement and expense in conjunction with corporate procurement, accounting and various vendors.

**Qualifications**:
**Job Specification**:

- University degree in Information Technology, Computer Engineering or related fields
- Minimum 3 years of experience working in technical support environment.
- Familiar with ITIL and standard/best practices IT service management, operation and processes.
- Courteous and effective when dealing with people, exchanges information in a tactful and diplomatic manner, able to communicate effectively at all levels.
- Demonstrate success in coordinating and managing several concurrent tasks.
- Attention to detail
- Ability to work in a fast-paced environment.
- Self-motivated, proactive, and self-initiative.
- Good command of English.

Additional Information



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