Cco Team Leader

2 days ago


สาทร กรงเทพมหานคร, Thailand ATA IT Full time

**Responsibilities**
- Develop the Control Operations Center team in increasing the scope for resolutions of issues with the team at HQ.
- Ensure the team follow the schedule assigned from HQ team.
- Ensure the team delivers quality services and match SLO as agreed with HQ team.
- Act as first escalation level for the Operations group.
- Ability to work remotely with local IT, development team, Corporate IT and vendors pertaining to service calls and issues/tickets.
- Develop professionally in order to increase technical, functional, and interpersonal competence.

**Education**
- Bachelor’s Degree in Computer Science/Engineering or equivalent experience.

**Language skills**
- Must possess excellent communication skills in English (both written and oral) to be able to work with international customers.
- French language an advantage.

**Experience and Skills**
- At least 3 to 5 years' experiences
- Experience in managing operators team.
- Ability to understand workflows and introduce orderly transition of additional work in the Global Operations Center (GOC) environment
- Experience with ITSM framework, ticketing tools and job schedulers
- Hands on skill on Microsoft Windows 7 and 10 workstations/Windows 2008 and 2012 servers and MS office suite (e.g. Outlook, exchange, office etc)
- Hands on skill on Microsoft Active Directory administration
- Knowledge on Web Application, Database and Internet concepts and techniques.

**Non-Technical Skills**
- STRONG Leadership skills and Critical Problem Solving Skills
- STRONG written and verbal communication and interpersonal skills
- STRONG collaboration skills and a team player
- Ability to provide professional presentation of metrics and reporting
- Customer Service Oriented and ability to quickly establish comfortable & effective working relationships
- Ability to interact effectively with other technical and non-technical resources in a team environment
- Strong oral and written technical and interpersonal communication skills including sensitivity to diverse global work culture and community
- Demonstrated ability to analyze and evaluate complex data and follow problem through till resolution - Ability to manage multiple tasks at one time

**What you will get from ATA IT**
- 14 days’ vacation in first year
- Health insurance for staff & families
- Life insurance
- Dental fee for staff & families
- Provident fund
- Annual Party
- Monetary Assistance (Childbirth, Funeral, Marriage)
- Monthly Activities
- Staff Birthday & Company Activities
- Work from Home policy



  • กรุงเทพมหานคร, Thailand Smart Search Recruitment Full time

    **Our client is a leading construction materials organization that manufactures and sells thermal and acoustic insulation products to their clients internationally. Due to the significant growth, our client is preparing for a forthcoming IPO and is currently seeking a Chief Commercial Officer (CCO) to take on a crucial role in leading the company’s sales...

  • Team Leader

    2 weeks ago


    กรุงเทพมหานคร, Thailand growthfn Full time

    **Team Leader Responsibilities**: - Managing the day-to-day activities of the team. - Motivating the team to achieve organizational goals. - Developing and implementing a timeline to achieve targets. - Delegating tasks to team members. - Conducting training of team members to maximize their potential. - Empowering team members with skills to improve their...

  • Debt Collection

    1 week ago


    กรุงเทพมหานคร, Thailand บริษัท ตรีเพชรอีซูซุลิสซิ่ง จำกัด Full time

    หน้าที่ความรับผิดชอบ **Job Descriptions** - Monitor performance of collection team both of In house and Outsource - Audit Collectors and Team Leader performance and operation process - Review and monitor telephone conversation’s recording of collector team in order to check up their conversation quality for...

  • Team Leader

    4 days ago


    กรุงเทพมหานคร, Thailand TMGM Full time

    TMGM empowers investors to take charge of their investment portfolio, combining CFD trading opportunities across 6 asset classes with access to 12,000+ products including Forex, Shares, Precious Metals, Energies, Indices, and Cryptocurrencies. Our sophisticated online platform simplifies direct CFD trading: providing the technology, turn-key support, and...

  • Group Leader

    6 days ago


    สาทร, กรุงเทพมหานคร, Thailand Mitsubishi Electric Asia (Thailand) Co.,Ltd Full time

    MELFT- URGENT REQUIRED Business development of SCADA and new software(AI software and 3D simulator) as Group Leader Duties: - Consideration of how to expand SCADA(GENESIS64) business - Create Sales strategy and sale plan of SCADA(GENESIS64) and report to managements - Collaborate with SCADA Development Company(USA company) to create new strategies and...

  • Clinical Team Leader

    2 weeks ago


    กรุงเทพมหานคร, Thailand Novo Nordisk Full time

    **About the Department** Novo Nordisk is a global healthcare company with more than 95 years of innovation and leadership in diabetes care. This heritage has given us experience and capabilities that also enable us to help people defeat obesity, haemophilia, growth disorders and other serious chronic diseases. Headquartered in Denmark, Novo Nordisk employs...

  • Team Leader

    6 days ago


    วัฒนา, กรุงเทพมหานคร, Thailand Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...


  • กรุงเทพมหานคร, Thailand Siemens Full time

    **Job Title: Service Delivery Team Leader** We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to...


  • กรุงเทพมหานคร, Thailand DRÄXLMAIER Group Full time

    **Job title**: In order to support the **Quality Department** in Samut Prakan,Thailand, we are looking for **Quality Team Leader **who can meet the challenges of the international market with openness, flexibility and enthusiasm. Use this chance and join our success ! **Tasks**: - Control and follow up all Quality Incoming (Pack Check) of Interior and all...

  • Claim Team Leader

    16 hours ago


    กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...