Retail Training and Performance Manager, Thailand

4 weeks ago

กรงเทพมหานคร, Thailand AESOP Corporate Full time

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

**Role purpose**

The Retail Training & Performance Manager has the primary responsibility to build retail capability and drive performance within their Region. Through consistent planning and execution, they ensure all retail employees are trained and developed to deliver the highest standard of retail practices and processes, resulting in exceptional customer experience and strong retail results.

Role responsibilities include, but not limited to
- **Strategy and Effectiveness**
- Develop, implement and engage retail employees with the Retail Training Strategy incorporating Aesop’s brand, products and service standards.
- In partnership with relevant stakeholders, design learning opportunities that cater to multiple learning styles in a blended learning approach which includes fit for purpose e-learning programmes, classroom-based learning, mentor programmes, exchange programmes, conferences, and other self-paced learning, ensuring the content reflects and supports the Aesop brand and culture in their region.
- Remain abreast of contemporary learning and capability trends and developments with consideration for blended learning principles.
- In collaboration with the Retail Training & Performance team to develop and nurture a learning culture within the stores and local markets through active management, coaching, training and reward.
- Proactively complete store visits on a weekly basis to lead & develop a performance culture through effective in-store training and coaching with strong alignment to brand customer service culture and philosophies.

**Training Analysis**
- Manage the conducting of training needs assessments for retail staff regionally, including supporting, analysing and developing learning activities for specific teams, markets and departments.
- In partnership with Human Resources provide insights and guidance on the development requirements for the Retail team pertaining to Management, Communication and Coaching capabilities.
- Using Aesop’s Learning Management System (Workday) and complementary methods, generate meaningful and regular reporting to inform future learning and development initiatives and strategies.

**Training Design and Execution**
- In partnership with Marketing and Product teams, ensure that every product launch and Go To Market is well prepared and that training are prepared with Training Manager ahead of product launch and delivered on time to our retail teams, followed by on the job learning and coaching.
- In partnership with Commercial Lead and Human Resources, ensure that capability development programmes and retail career align with the Talent and Development Strategy and the Retail Career ladder in Asia.
- Partner with Human Resources in the development of soft skills training programmes, talent management / succession programmes and the development of capabilities that are required across the wider organisation to ensure aligned programmes are being delivered. With Human Resources ensure consistent content design across “soft skills” development programmes for Managers and Leaders.
- Assist the global & regional Capability and Performance team in the development of Aesop tailored soft skills relevant to the local markets.
- In partnership with the global regional Capability and Performance team to develop a digital learning portfolio that complements other training platforms and connects retail employees to Aesop’s brand, products, and service standards.
- Oversee the engagement of the local retail training & performance team to ensure training strategies are implemented at a high standard.
- Oversee the development and management of the local markets learning calendar.
- Manage and report on local markets training budgetary expenditure.
- Maintain comprehensive knowledge of adult learning and development theories, engagement approaches and practices, and implement new solutions where appropriate.

**What we are looking for**
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on divers

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