Contact Centre Agent

4 weeks ago


กรงเทพมหานคร, Thailand UOB (Thai) Public Company Limited Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
**Responsibilities**:

- Handle all incoming card and banking calls to meet individual qualitative and quantitative targets.
- Ensuring Nil customer negative feedback or complaint on staff manners.
- Keep records of all conversation in call center database, in a comprehensible way.
- Follow up case and ensure the response to customer is efficient and accurate within SLA.
- Stay updated with the knowledge of all service, product, and promotion.
- Strong team working ability in shift assignment to meet department targets both of % Service.
- Level and % Call abandonment.
- Escalating customer problem incidences to Call Center Management.
- Strictly comply workflow / procedure and bank policy to prevent and / or mitigate operational risk.
- opportunities in daily work.

**Job Requirements**:

- Minimum of 1 year working experience preferable in Banking Call Center.
- Willing to work on shift rotation.
- Good data entry and Typing skills.
- Ability to multi-task, set priorities and manage time effectively.
- Verbal and Written Communication Skills.
- Listening Skills.
- Problem Analysis and Problem-Solving Skills.
- Customer Service Orientation.
- Stress Tolerance.

**หมายเหตุ**:ธนาคารมีความจำเป็นจะต้องดำเนินตรวจสอบและเก็บข้อมูลประวัติอาชญากรรมของผู้สมัครในตำแหน่งงานนี้เพื่อตรวจสอบคุณสมบัติหรือลักษณะต้องห้ามตามนโยบายของธนาคาร

**Be a part of UOB Family**:
**Competencies**:

- 1. Strategise- 2. Engage- 3. Execute- 4. Develop- 5. Skills- 6. Experience


  • Contact Center

    4 weeks ago


    กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) PCL - UOB Full time

    Ensures highest standard of service delivery to our customers. Monitor and respond to incoming calls. Maintains confidentiality of the Bank s customers and data. Identifies and resolves customer issues and enquires received via calls completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact...

  • Online Ielts Teacher

    4 weeks ago


    กรุงเทพมหานคร, Thailand BRIT Language Centre Full time

    We are currently looking to recruit reliable, professional, and experienced teachers of IELTS to join our bank of part-time online teachers. You will teach IELTS to: small groups or 1-1. Your profile: - You must be based in Thailand - You MUST be very familiar with the IELTS exam - You MUST have considerable experience of teaching IELTS (minimum 1000...


  • คลองเตย, กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) Full time

    **ด่วนรับสมัคร Call Centre จำนวนมาก**: **รายละเอียดงาน**: 1. Oversees and directs the day-to-day activities of call center agents both part of quality and quantity. 2.Monitoring random calls to improve quality, minimize errors and track call center temporary agent performance. 3.Suparvises...


  • กรุงเทพมหานคร, Thailand Shopee Full time

    Department Operations - LevelEntry Level - LocationThailand - Bangkok The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

  • Contact Center Agent

    4 weeks ago


    กรุงเทพมหานคร, Thailand Inchcape Full time

    **Responsibilites** - Understand and implement internet sales and follow up process. - Facilitate the Appointment Log Process to ensure appointments are created, recorded daily, tracked, and use this knowledge to confirm future appointments one day in advance with the customer. - Try and secure an appointment to get the customer into the dealership. -...


  • กรุงเทพมหานคร, Thailand Principal Financial Group Full time

    **Responsibilities**: **Provident Fund Relationship Manager (Referral agent) - Hybrid Workplace** Principal Asset management Thailand is currently looking for a talent to serves as the primary contact for corporate clients, state enterprise clients and referral agents and ensures all relationship issues are addressed professionally and in a timely manner....


  • กรุงเทพมหานคร, Thailand C.H. Robinson Full time

    Job ID: R43329 **Global Forwarding Agent(Sea Operation)** Primary Location: Bangkok Thailand We're C.H. Robinson, one of the world's largest logistics platforms and we're looking for our next **Global Forwarding Agent.** Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Global...


  • กรุงเทพมหานคร, Thailand บริษัท ดาต้าโปร บิวสิเนส จำกัด Full time

    **รายละเอียดงาน**: - ตรวจสอบสถานะการชำระ สถานะการจัดส่ง - รับเรื่องติดต่อประสานงาน(ร้านค้า+ขนส่ง+ลูกค้า) - รับแจ้งปัญหาการใช้งาน...


  • กรุงเทพมหานคร, Thailand C.H. Robinson Full time

    We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next **Global Forwarding Agent.** Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Global Forwarding Agent, you will be your customers’ primary contact responsible for managing and...

  • General Manager

    4 weeks ago


    กรุงเทพมหานคร, Thailand CBRE Full time

    **General Manager - One City Centre Building** **Job ID** - 198824 **Posted** - 19-Dec-2024 **Role type** - Full-time **Areas of Interest** Building Management, Property Management **Location(s)** Bangkok - Krung Thep Maha Nakhon - Thailand **RESPONSIBILITIES**: - Contract Oversight: Review and ensure the accuracy of contracts from initiation...


  • กรุงเทพมหานคร, Thailand Cartier Full time

    Reference Code: 95290**Client Relations Centre Team Manager**: - Bangkok, 10, TH- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105...

  • Contact Center Agent

    4 weeks ago


    กรุงเทพมหานคร, Thailand Inchcape Full time

    **Responsibilities**: - Understand and implement internet sales and follow up process. - Facilitate the Appointment Log Process to ensure appointments are created, recorded daily, tracked, and use this knowledge to confirm future appointments one day in advance with the customer. - Try and secure an appointment to get the customer into the dealership. -...


  • กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full time

    Job Posting Location Bangkok Job Summary Create, transform and maintain contents from text-based to digitized format to support both call center agents and customers via knowledge management platforms and Advance Contact Center website. Support products/services inquiry and coordinate with product owner to getting the information to call center. Create...


  • กรุงเทพมหานคร, Thailand Hotelbeds Full time

    HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators,...

  • Live Chat

    2 weeks ago


    กรุงเทพมหานคร, Thailand Amway Inc. Full time

    **Job Description**: - Responsible of case management and managing the team agent to be able to provide services to customers via social media channels such a Live chat, Facebook, Line etc. or any delegation cases Oversee Online Agents performance with a high standard of work that aligns with the objectives or criteria effectively. - To verify and evaluate...


  • กรุงเทพมหานคร, Thailand Hotelbeds Full time

    HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators,...


  • กรุงเทพมหานคร, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full time

    Job ID 51896 Business Others Job Detail - Response to oversea agent related to rate and operation issues - Contact and build the best relationship with the shipping line and forwarder - Contact key customers, listen, and create any S.O.P. according to their requirements - Immediately solve problems with arisen - Communicate and coordinate with other...


  • กรุงเทพมหานคร, Thailand FWD Insurance Full time

    About FWD Group FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims...


  • กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 24077750 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Bangkok Sukhumvit 15, 4 Sukhumvit Soi 15, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure...


  • ปทุมวัน, กรุงเทพมหานคร, Thailand บริษัท ยูนิเวนเจอร์ จำกัด (มหาชน) Full time

    รายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:1 ตำแหน่ง**สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตปทุมวัน)**เงินเดือน(บาท)...