Manager: Digital Sales System

1 week ago


กรงเทพมหานคร, Thailand Mercedes-Benz (Thailand) Limited Full time

**Aufgaben**:

- System implementation/ Maintenance- Planning for system implementation schedule and resource
- Daily system issue monitoring, Ticket and issue management
- Act as contact point for issue maintenance escalation and business decision
- Assist in defining and documenting business requirements and reporting needs.
- Update/coordinate system training content with training department
- Identify areas of improvement in existing system related processes, operating mechanisms, and methodologies and work across the organization to implement improvements from Wholesalers and Retailers.
- Monitor system data by using power BI dashboard and can identify data issue in dashboard.
- In conjunction with IT, related teams and global support to analyze issue and provide preventive solutions

Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks
- Data Governance- Ensure data quality by implement End-to-End process and daily operation (e.g. data cleansing) to streamline all data into central database
- Support project planning and management to ensure best practice and legal frameworks are followed with regards to data governance

Business Architecture and Digital Transformation- Be responsible to align with other business architecture stakeholders on definition of business architecture, process design and future requirements to effectively support overall business strategy.
- Be responsible to integrate systems and processes in a cross-functional manner in the interest of the end-customer.
- Ensure that end users are able to adapt to new technologies.

**Qualifikationen**:

- Training and qualification- Bachelor’s Degree or higher in Business Administration, Business Innovation, IT, programing or related fields

Technical knowledge- Good knowledge of MS Office
- CRM programs
- English proficiency at Common European Framework Reference (CEFR) scale “C1” (equivalent to IELTS 6.5 - 7, TOEFL 637 - 677) is mandatory. Evidence must show.

Soft skills/individual competence- Strong analytical skills to abstract and visualize complex processes
- Ability to actively participate in conversation and discussion, act and think about options, and constructively
- Demonstrated ability to work productively and maintain an effective relationship in multidisciplinary and multicultural teams.
- Pro-active attitude and good problem-solving skills
- High level of interpersonal skills with collaborations in cross-functional working environments.



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