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Customer Care Business Process Design Manager

1 month ago

กรงเทพมหานคร, Thailand Lazada (Thailand) Co., Ltd. Full time

Bachelor's degree in Business Administration, Management, Engineering, Supply Chain or a related field. Master's degree is a plus.
Proven experience (typically 5+ years) in business process management, process improvement, or related roles.
Fluent English.
Strong analytical and problem-solving skills with a data-driven approach to decision-making.
Excellent project management skills with the ability to lead cross-functional teams effectively.
Strong communication and interpersonal skills to collaborate with diverse stakeholders.
Knowledge of process improvement methodologies such as Lean, Six Sigma, or BPMN (Business Process Model and Notation).
Familiarity with process modeling and workflow software tools.
Ability to adapt to a dynamic and fast-paced work environment.
Knowledge of customer experience management approaches and methodologies a plus.
**Job skills required**: Project Management, English