Assistant Manager, Samsung Premium Store Management
2 weeks ago
Position Summary
Role and Responsibilities
- This role will cover a variety of projects and will require interacting with other department / functions i.e. Account Management, Sales Planning & Operations, Channel, Marketing, Finance and Legal.
- Advocate and spread the Samsung's brand value proposition and key best practices to support the retail team and help improve performance, like for like growth in Samsung Premium Stores and expansion.
- Responsible for creating, formalizing and delivering sales and marketing tools and programs for Samsung Premium Stores (SPS) to achieve business goals as well as manage engagement, presentation and customer experience in stores.
- Drive sales O2O readiness programs in both SES & SPS to ensure the retailer extended sales force is capable of delivering Samsung's value proposition to the various types of customers; work with team to ensure retailers and retailers ‘staffs are well trained.
- Execute the plans and programs with smooth execution of Samsung Brand policy and guidelines at the stores.
- Manage and balance all stakeholders both within the company and stores’ owners with a win-win approach and do consistency monthly/quarterly meeting with all stakeholders.
- Lead mystery shopper and customer satisfaction to develop performance tracking process and identify key improvement areas.
- Encourage promoters/ salesperson to increase sales and serves consumers in a professional manner and contributes.
- Provide differentiated retail assets and deployment guidelines per channel based on highest ROI to drive maximum sell-out & Support roll out and execution of key retail program and key demand generation activities to drive like for like growth in stores and new stores expansion.
- Accurate record of in-shop activity, sales performance, KPIs, promotional activities and prepare monthly tracking report and analysis of SES performance. Provide analytical review to identify areas of improvement.
- Ensure that the products and goods which are in store are fully satisfying the needs of customers in terms of goods on display, inventory, customer demand forecasting, etc.
- Performs other duties as assigned by management /direct supervisor.
Leadership Responsibilities
- Lead and ensure SPS operation & execution excellence.
- Lead O2O acceleration in both SES & SPS
- Supervise 3rd party and data analysts of SPS.
Skills and Qualifications
- Minimum 8 years with specialty retailer/retail franchise model experience is required
- Merchandising experience with good analysis skill (knowledge of fashion “product”) & Experience working in a corporate visual environment
- Ability to drive cross-functional support to enable market and store level execution of marketing plans.
- Self-motivated and ability to work independently & Managing to tight timelines
- Presentation and Communication skills
- Planning and project management skills
- Strong interpersonal skills. Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgement in selecting methods and techniques for obtaining solution.
- Good Team player with ability to get things done through others
- Results oriented, structured, analytical, strategic orientation - able to do analysis, build target and action plan with clear focus and priorities
- Normally receives little instruction on day-to-day work and receives general instructions on new assignments.
LI-TSE
LI-Midsenior
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