Assistant Store Manager
5 months ago
Established in 1981 with a single store in the North West of England, the JD Group is a leading global omnichannel retailer of Sports Fashion and Outdoor brands. Managing the store team, you will focus on driving sales and maximising store profitability, while providing industry leading service on the high street. You will continue to exceed your stores KPIs and maintain the company standards while following company guidelines. Most importantly you will represent the business in the most professional manner. We are hiring in multiple locations in Bangkok : Icon Siam / Siam Centre / Terminal 21 / Mega Bangna / Fashion Island / Future Park Rangsit / The Mall Ngamwongwan / The Mall Bangkae
**JOB RESPONSIBILITIES**
Customer Service
- Maintain customer retention by providing first class service.
- Deal with enquires and complaints and resolving the issue/request.
- Drive consistency within your internal teams to achieve the highest service levels.
- Have a strong understanding of the Customer Service measuring programme
- Observation Checklist.
Sales
- Ensure that targets are achieved and, where possible, exceeded.
- Analyse Oracle reports
- Wall Sales Report, Brach Review Report, Top Sales Report, etc, to assist you in making key sales decisions.
- Manage in store devices in order to capitalise on a wider range of products.
Visual Merchandising
- Following a weekly brief, ensure that this is applied to your store and maintain high visual standards.
- Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
- Making sure that all new product and advertised product is all visible and in the
correct locations.
- Ensure mannequins, displays and windows are updated in accordance with Visual Merchandising guidelines
Training & Development
- Develop existing team members and encourage progression within the company.
- Hold regular training meetings within store, making sure the team around you are able to maintain the high standards required. -Keep track of internal progression, ensuring all personnel complete the relevant
E-Assessments.
**JOB REQUIREMENTS**:
- At least 5 years working experience in retail operation or previous retail experience and supervisory skill preferred.
- Experience managing a fast-paced retail operation. Passion for people & processes.
- Strong leadership and management skill.
- Must be willing and able to work on shift, on weekends and/or on public holiday.
- Excellent written and verbal communication skill in English and good to have Chinese language.
- Able to communicate, influence and negotiate effectively with all levels of people.
- Able to analyse situations and resolve the issues with innovative and creative
thinking.
- Attractive remuneration with salary package & commission scheme and good career development opportunities awaits you if you have what we looking for.
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