Service Point Lead
6 months ago
DepartmentBusiness Development and Partnerships- LevelExperienced (Team Lead)- LocationThailand - BangkokThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.
- Develop a service point acquisition and retention strategy
- Oversee 15+ service point sales, onboarding, and QA/QC teams to acquire and manage service point partners/franchises and ensure the success of network KPIs (coverage and quality)
- Oversee KAM and partner support team to manage volume and assist partner service level and experiences
- Coordinate with other operations departments (First miles, CX, recovery, and others) to ensure service point operations are optimized and SLAs KPIs are achieved
- Assist in end-to-end implementation of projects aligned with strategic objectives
- Work closely with stakeholders to understand their needs/ pain points to scope up their problems and enhance internal processes through automation to improve productivity
- Communicate strategic recommendations based on insights to our business leaders in clear and illustrative presentations and dashboards
**Requirements**:
- 5-8 years of experience in business analyst-related roles analyzing large data sets and informing company strategy
- A Bachelor's/Master’s degree, preferably in Analytics, Statistics, Software, Mathematics, Economics, Computer Science or Engineering
- Proficiency in Excel and PowerPoint, Knowledge in SQL is a plus
- Experience in logistics, delivery, or ecommerce in a fast-paced and performance-driven environment is a plus
- Problem solver: When dealing with complex business problems, you are ready to solve them. You are able to assess the problem, find a creative and effective solution, and employ the tactics and tools to resolve the situation in a timely manner
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