E-commerce Operation Manager
13 hours ago
Requirements:Bachelor Degree of Supply Chain, Engineering, Logistics, Technology, Operations, or related experience.
- 5-8 years’ experience in warehousing operations with a sound working knowledge of material handling procedures, computer systems (WMS, POS, OMS), and related functions.
- Strong Comprehensive knowledge of warehouse operation function and inventory, experience with 3PL management is preferred.
- Strong skill of Microsoft Office Products including MS Word and advanced Excel.
- Quality Management experience preferred such as TPM, lean or six sigma.
- Knowledgeable of a direct to consumer fulfilment operation.
- Excellent interpersonal skills are essential.
- Strong organization / planning, multi-tasking skills, Proactive, attention to detail, high adaptability and follow through to resolve any outstanding issues.
- Fluent English both verbally and written.
- Responsibilities:Manage and oversee eCommerce's orders picking, packing, and pack (whole process for “longtail” order fulfilment) worked closely with store team.
- Oversee facility and account managers at the 3PL and closely interfacing with e-Commerce team for luxury brand.
- Understand and provide leadership support at 3PL, provide guidance and solutions to reported issues.
- Work closely with 3PL with forecast on volume, seasonality, events to prevent any capacity and materials shortage issue.
- Maintain a solid understanding of current inventory levels and ensure that receipts, outbound orders and product catalogue are accurately reflected in brand POS and WMS at all times.
- Ensure the 3PL is managing their Daily Operations in alignment with Brand’s priorities and needs.
- Drive KPI reviews with 3PL and ensure they have appropriate action plans.
- Deliver on KPIs relative to inventory accuracy, on-time delivery, packaging, etc.
- Drive strategic reviews and analysis with 3PL to understand capacity & financial opportunities and risks.
- Drive continuous improvement actions with 3PL.
- Validate 3PL’s invoices and control the operational cost.
- Supervise and monitor return process management.
- Perform additional duties and responsibilities as necessary during business growth.
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