Lodging Partner Associate Ii

2 weeks ago

กรงเทพมหานคร, Thailand Expedia Group Full time

Lodging Partner Associate II (Thai and English Language Support)

Expedia Group is currently looking for motivated individuals, with a bias to action, and who have an obsession for customer satisfaction to join our Operations contact center team.

In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers.

We continue to build a culture of extraordinary customer service working directly with partner who list their properties and attract travelers, bridging the gap between our sites and our partner.

Who you are:

- Bachelor's degree in a related Technical Field or related Technical Experience
- Have at least a year of experience in white-glove customer support
- Native Thai speaking. Proficient in written and spoken English
- Strong intellectual curiosity and comfortable navigating ambiguity
- Has strong problem-solving abilities and ensures the highest level of service is achieved
- Articulate in both verbal and written communication, demonstrating professionalism and appropriate empathy as well as ability to adjust style/format based on audience
- Work proactively with manager to meet targets and goals
- Able to manage several tasks and meet deliverables with mínimal error
- Able to work shifts that span weekends and public holidays
- Highly effective in managing multiple software programs while conversing with different parties
- Ability to handle situations effectively; to set expectations and deliver information in a positive way
- Excellent time-management and prioritization skills
- Listens to others’ perspectives and clarifies meaning before responding
- Keen eye for detail and high level of accuracy
- Exercise good judgment in decision-making, in selecting methods, techniques and evaluation criteria for obtaining results
- Adept at resolving issues efficiently and effectively

What you'll do:

- Lead and resolve issues and complaints with high quality resolution in inventory management, financial, technical and training
- Document and classify interactions and issues accurately in the appropriate systems
- Report on emerging and recurring issues promptly
- Adhere to internal processes and policies when interacting with partners
- Maintain and promote excellent partner relations in a positive, compassionate, and professional attitude in all interactions
- Leverage Expedia Group’s tool kit to increase the customers they attract on the Expedia Group platform
- Educate lodging partners on the self-service features available
- Build firm knowledge on product, processes, and policies
- Review and identify root cause for all intensified cases to propose improvements to reduce recurrence. Proposes solutions to prevent further occurrence of the problem, which will assist in reducing partner effort and operating costs
- Researches and analyzes data from various sources and tools to resolve partner issues
- Handles and de-escalates issues that are escalated by partner or internal teams
- Anticipates partners' needs and provides quality service that exceeds the expectations by asking probing questions to identify the root cause

About Expedia Group

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Lodging Partner Associate II (Thai and English Language Support)

Expedia Group is currently looking for motivated individuals, with a bias to action, and who have an obsession for customer satisfaction to join our Operations contact center team.

In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers.

We continue to build a culture of extraordinary customer service working directly with partner who list their properties and attract travelers, bridging the gap between our sites and our partner.

Who you are:

- Bachelor's degree in a related Technical Field or related Technical Experience
- Have at least a year of experience in white-glove customer support
- Native Thai speaking. Proficient in written and spoken English
- Strong intellectual curiosity and comfortable navigating ambiguity
- Has strong problem-solving abilities and ensures the highest level of service is achieved
- Articulate in both verbal and written communication, demonstrating professionalism and appropriate empathy as well as ability to adjust style/format based on audience
- Work proactively with manager to meet targets and goals
- Able to manage several tasks and meet deliverables with mínimal error
- Able to work shifts that span weekends a

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