Lodging Service Associate Thai and English Language

3 weeks ago

กรงเทพมหานคร, Thailand Expedia Group Full time

Lodging Service Associate — Thai and English Language Support (Bangkok)

In this position, you will focus on supporting the onboarding process of new hotel partners on our platform, and on maintaining property content on our branded websites by resolving requests submitted by partners and internal teams, providing inbound and outbound support to our partners. By continually putting yourself in the shoes of the partner, you will help them attract travellers and realize more opportunities to increase revenue.

Using dedication and compassion when dealing with our partners, you will work closely with other departments to ensure the best resolution at first contact will be given to them.

What you'll do:

- Edit existing property content, including paragraphs, amenities, and photos; address change requests, clarifying details
- Build new and/or handle updates to existing room types and rate plans, rate plan linkage, rate acquisition, pricing model changes, promotions, and rate rules
- Assign star ratings within company guidelines, and categorize by themes and structure types
- Educate partners on tools and processes that will optimize their product on our sites while encouraging them to self-serve
- Respond to inquiries or requests of inventory management and data entry via phone call and case, including calling partners to resolve current and future issues
- Lead and resolve issues and complaints with high quality resolution in inventory management, financial and booking issues
- Offer financial transaction support (disputes, questions, etc.) to partners across multiple account models when necessary
- Collaborate with internal teams to address critical hotel partner issues
- Proactively raise systemic issues and process gaps
- Participate in test & learns, content, or process improvement as assigned

Who you are:

- Bachelor’s degree in a related field; or equivalent related professional experience
- Native Thai speaker and proficiency in English language
- Experience in customer service-oriented industry
- Hotel/Travel industry experience will be a plus
- Experience with Microsoft Office products and various call center support programs
- Strong ability to adapt to changes, learn new processes and systems quickly
- Operates autonomously with a positive demeanour and a strong work ethic

About Expedia Group

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Lodging Service Associate — Thai and English Language Support (Bangkok)

In this position, you will focus on supporting the onboarding process of new hotel partners on our platform, and on maintaining property content on our branded websites by resolving requests submitted by partners and internal teams, providing inbound and outbound support to our partners. By continually putting yourself in the shoes of the partner, you will help them attract travellers and realize more opportunities to increase revenue.

Using dedication and compassion when dealing with our partners, you will work closely with other departments to ensure the best resolution at first contact will be given to them.

What you'll do:

- Edit existing property content, including paragraphs, amenities, and photos; address change requests, clarifying details
- Build new and/or handle updates to existing room types and rate plans, rate plan linkage, rate acquisition, pricing model changes, promotions, and rate rules
- Assign star ratings within company guidelines, and categorize by themes and structure types
- Educate partners on tools and processes that will optimize their product on our sites while encouraging them to self-serve
- Respond to inquiries or requests of inventory management and data entry via phone call and case, including calling partners to resolve current and future issues
- Lead and resolve issues and complaints with high quality resolution in inventory management, financial and booking issues
- Offer financial transaction support (disputes, questions, etc.) to partners across multiple account models when necessary
- Collaborate with internal teams to address critical hotel partner issues
- Proactively raise systemic issues and process gaps
- Participate in test & learns, content, or process improvement as assigned

Who you are:

- Bachelor’s degree in a related field; or equivalent related professional experience
- Native Thai speaker and proficiency in English language
- Experience in customer service-oriented industry
- Hotel/Travel industry experience will be a plus
- Experience with Microsoft Office products and various call center support programs
- Strong ability to adapt to changes, learn new processes and systems quickly
- Operates autono

  • Lodging Service Associate Thai and English Language

    3 weeks ago

    กรุงเทพมหานคร, Thailand Expedia Group Full time

    **Lodging Service Associate — Thai and English Language Support (Bangkok)** In this position, you will focus on supporting the onboarding process of new hotel partners on our platform, and on maintaining property content on our branded websites by resolving requests submitted by partners and internal teams, providing inbound and outbound support to our...

  • Lodging Partner Associate Ii

    2 weeks ago

    กรุงเทพมหานคร, Thailand Expedia Group Full time

    Lodging Partner Associate II (Thai and English Language Support) Expedia Group is currently looking for motivated individuals, with a bias to action, and who have an obsession for customer satisfaction to join our Operations contact center team. In this position, you will focus on providing inbound and outbound support to our hotel and property partners....

  • Thai Language Teacher

    3 weeks ago

    กรุงเทพมหานคร, Thailand Everyday Thai Language School Full time

    **Employer**: Everyday Thai Language School **Employer description**: Everyday Thai Language School caters mainly to foreign students, who wish to learn Thai. Everyday Thai language school offers 8 Thai course levels ranging from complete beginners to advanced. The school also offers French lessons. Location Bangkok ***: **Job description**: **The...

  • Thai Language Teacher

    3 weeks ago

    กรุงเทพมหานคร, Thailand Everyday Thai Language School Full time

    **Employer**: Everyday Thai Language School **Employer description**: Everyday Thai Language School caters mainly to foreign students, who wish to learn Thai. Everyday Thai language school offers 8 Thai course levels ranging _from_ complete beginners to advanced. The school also offers French lessons. - Location_ Bangkok ***: **Job description**: **The...

  • Lodging Partner Associate Ii

    3 weeks ago

    กรุงเทพมหานคร, Thailand Expedia Group Full time

    **Lodging Partner Associate II (Thai and English Language Support)** Expedia Group is currently looking for motivated individuals, with a bias to action, and who have an obsession for customer satisfaction to join our Operations contact center team. In this position, you will focus on providing inbound and outbound support to our hotel and property...

  • Lodging Partner Associate Ii

    4 weeks ago

    กรุงเทพมหานคร, Thailand Expedia Group Full time

    Lodging Partner Associate II - Thai Language Support (Bangkok) Assist in the resolution of customer* questions and inquires in booking, configuring, or consuming Expedia Group travel-related services. Adept at resolving issues efficiently and effectively. What you’ll do: - Demonstrates attention during discussions by taking notes and asking clarifying...

  • Customer Service Thai + English

    2 weeks ago

    กรุงเทพมหานคร, Thailand GrowthFn Full time

    **Location**:Work From Home (Must attend training at the office in Bangkok)** **NOTE: KINDLY ATTACH YOUR RESUME IN ENGLISH** **Job Title**: Customer Service - Thai + English (C1) **Salary**: - Base Salary: 22,000 THB FIXED - KPI Allowance: 1000 THB - Attendance Allowance: 750 THB **Language Requirements**: - Thai: Native proficiency - English: B2/B1...

  • Customer Service Representative

    2 weeks ago

    กรุงเทพมหานคร, Thailand RateHawk Full time

    **Emerging Travel Group (ETG)** is looking to hire a Customer Service Representative, who will take calls and provide initial advice to our B2B partners in Thai language. **Responsibilities**: - taking calls and providing initial advice to B2B partners in Thai language; - communication with partners about the on-going cases, providing regular updates on...

  • Thai Teacher

    4 weeks ago

    กรุงเทพมหานคร, Thailand Hitutor Online Language Institution Full time

    ** HOME-BASED Thai TEACHERS WANTED ** HiTutor is the biggest online language institution based in the Philippines. We offer language tutoring for more than 17 languages including English/French/German/Italian/Spanish/Japanese/Korean/Thai and so on. We are currently recruiting online Thai teachers who are enthusiastic and passionate in teaching. **Job...

  • Customer Service

    4 weeks ago

    กรุงเทพมหานคร, Thailand ManpowerGroup Full time

    **Customer Service (Transport) Thai Local + English B1** **Responsibilities**: Shift 24*7 with two days off (duty rooster) **Requirements**: Fresh graduate or minimum 6 months experience (Customer service experience) Pay: ฿20,000.00 - ฿22,000.00 per month **Education**: - Bachelor's Degree (preferred) **Experience**: - Customer Service: 1 year...

  • Customer Service

    3 weeks ago

    กรุงเทพมหานคร, Thailand ManpowerGroup Malaysia Full time

    **Role: Customer Service** **Language: Thai + B1 English** Location: Bangkok **Salary**: THB22,000 + THB1,000 KPI + THB750 Attendance **Responsibilities**: - Shift 24*7 with two days off (duty rooster) **Requirements**: - Fresh graduate or minimum 6 months experience (Customer service from Travel, tourist industry) For more details, please contact us...

  • Customer Service

    4 weeks ago

    กรุงเทพมหานคร, Thailand ManpowerGroup Full time

    **Customer Service (Electronics) Thai Local + English B1** **Responsibilities**: Shift 24*7 with two days off (duty rooster) **Requirements**: Fresh graduate or minimum 6 months experience (Customer service experience) Pay: ฿20,000.00 - ฿22,000.00 per month **Education**: - Bachelor's Degree (preferred) **Experience**: - Customer Service: 1 year...

  • Part-time Language Teachers

    4 weeks ago

    กรุงเทพมหานคร, Thailand Language Training Center Co., Ltd. Full time

    The Language Thailand is hiring part-time language teachers (English/Thai/Japanese/Chinese/Spanish/French/German) - FYI: We are only hiring part-time teachers for now & We can not provide you the work permit * Workplace: Online/On-site anywhere in Thailand Student: Kids/Teens/Adults - Workplace and student depend on each job (You can choose by yourself)...

  • Customer Service

    4 weeks ago

    กรุงเทพมหานคร, Thailand Smile Clean - Cleaning Service Full time

    บริษัทเรากำลังมองหา Customer Service (ฝ่ายบริการลูกค้า) เขตกรุงเทพ คุณสมบัติในการสมัคร ฝ่ายบริการลูกค้า Customer...

  • Customer Service

    2 weeks ago

    กรุงเทพมหานคร, Thailand ManpowerGroup Full time

    **Customer Service (Travel)** **Language - Thai Local + English B1** **Responsibilities**: Shift 24*7 with two days off (duty rooster) **Requirements**: Fresh graduate or minimum 6 months experience (Customer service experience) **Work from Office - Full Time -** **Office Location - Bangkok** Pay: ฿20,000.00 - ฿22,000.00 per...

  • Part-time Language Teachers

    1 week ago

    กรุงเทพมหานคร, Thailand Language Training Center Co., Ltd. Full time

    Language training center is hiring part-time English teachers Workplace: Online/On-site anywhere in Thailand Student: Kids/Teens/Adults - Workplace and student depend on each job (You can choose by yourself) * Rate: - Hourly rate depends on your profile and experience* - Private Language Teachers 400-1,200 THB per hour + travel allowance (120-500...

  • Customer Service Representative

    2 days ago

    กรุงเทพมหานคร, Thailand Language Talent Solutions Full time

    Designation: Customer Support Officer - Thai Speaker Location: Kuala Lumpur (WFH & hybrid arrangement) **Salary**: RM5000-8000 (based on current basic salary package) Operation Schedule: 24/7 rotation shift | Monday-Sunday (5 days work, 2 days off) Duties and Responsibilities: - Promote available products and services to clients - Handle client inquiries...

  • Thai Language Teacher

    4 weeks ago

    กรุงเทพมหานคร, Thailand Lingua Learn Full time

    Lingua Learn requires a freelance Thai language teacher to teach adults and kids ranging in levels from complete beginners to advanced (CEFR A1 to C1). Lessons may be delivered in English, so an excellent command of English is also required (B1 minimum). The summary of requirements is as follows: - Thai Speaker - Excellent command of English (B1 minimum) -...

  • English Language Support

    1 week ago

    กรุงเทพมหานคร, Thailand Concordian International School Full time

    **Role: English Language Support **Teacher - From August 2024** ***Qualifications**: - Bachelor’s degree in English Language Education/Literature - Excellent command of the English language - 3 years of teaching experience - Adequate computer skills - Thai teaching license preferred - Experience working in a multi-cultural environment is a...

  • Part-time Language Teachers

    4 weeks ago

    กรุงเทพมหานคร, Thailand Language Training Center Co., Ltd. Full time

    Language training center is hiring part-time language teachers. We are a training company that provides English, Thai, French, Spanish, German, Italian, Chinese, Japanese and other language courses to students in Thailand. Workplace: Online/On-site anywhere in Thailand Student: Kids/Teens/Adults - Workplace and student depend on each job (You can choose...