Lodging Service Associate Thai and English Language

2 weeks ago

กรงเทพมหานคร, Thailand Expedia Group Full time

Lodging Service Associate — Thai and English Language Support (Bangkok)

In this position, you will focus on supporting the onboarding process of new hotel partners on our platform, and on maintaining property content on our branded websites by resolving requests submitted by partners and internal teams, providing inbound and outbound support to our partners. By continually putting yourself in the shoes of the partner, you will help them attract travellers and realize more opportunities to increase revenue.

Using dedication and compassion when dealing with our partners, you will work closely with other departments to ensure the best resolution at first contact will be given to them.

What you'll do:

- Edit existing property content, including paragraphs, amenities, and photos; address change requests, clarifying details
- Build new and/or handle updates to existing room types and rate plans, rate plan linkage, rate acquisition, pricing model changes, promotions, and rate rules
- Assign star ratings within company guidelines, and categorize by themes and structure types
- Educate partners on tools and processes that will optimize their product on our sites while encouraging them to self-serve
- Respond to inquiries or requests of inventory management and data entry via phone call and case, including calling partners to resolve current and future issues
- Lead and resolve issues and complaints with high quality resolution in inventory management, financial and booking issues
- Offer financial transaction support (disputes, questions, etc.) to partners across multiple account models when necessary
- Collaborate with internal teams to address critical hotel partner issues
- Proactively raise systemic issues and process gaps
- Participate in test & learns, content, or process improvement as assigned

Who you are:

- Bachelor’s degree in a related field; or equivalent related professional experience
- Native Thai speaker and proficiency in English language
- Experience in customer service-oriented industry
- Hotel/Travel industry experience will be a plus
- Experience with Microsoft Office products and various call center support programs
- Strong ability to adapt to changes, learn new processes and systems quickly
- Operates autonomously with a positive demeanour and a strong work ethic

About Expedia Group

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Lodging Service Associate — Thai and English Language Support (Bangkok)

In this position, you will focus on supporting the onboarding process of new hotel partners on our platform, and on maintaining property content on our branded websites by resolving requests submitted by partners and internal teams, providing inbound and outbound support to our partners. By continually putting yourself in the shoes of the partner, you will help them attract travellers and realize more opportunities to increase revenue.

Using dedication and compassion when dealing with our partners, you will work closely with other departments to ensure the best resolution at first contact will be given to them.

What you'll do:

- Edit existing property content, including paragraphs, amenities, and photos; address change requests, clarifying details
- Build new and/or handle updates to existing room types and rate plans, rate plan linkage, rate acquisition, pricing model changes, promotions, and rate rules
- Assign star ratings within company guidelines, and categorize by themes and structure types
- Educate partners on tools and processes that will optimize their product on our sites while encouraging them to self-serve
- Respond to inquiries or requests of inventory management and data entry via phone call and case, including calling partners to resolve current and future issues
- Lead and resolve issues and complaints with high quality resolution in inventory management, financial and booking issues
- Offer financial transaction support (disputes, questions, etc.) to partners across multiple account models when necessary
- Collaborate with internal teams to address critical hotel partner issues
- Proactively raise systemic issues and process gaps
- Participate in test & learns, content, or process improvement as assigned

Who you are:

- Bachelor’s degree in a related field; or equivalent related professional experience
- Native Thai speaker and proficiency in English language
- Experience in customer service-oriented industry
- Hotel/Travel industry experience will be a plus
- Experience with Microsoft Office products and various call center support programs
- Strong ability to adapt to changes, learn new processes and systems quickly
- Operates autono

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