Contracting Manager
7 months ago
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
**Responsibilities**:
- Lead the contracting process with our clients, focused on signing the most competitive rates for Hotelbeds.
- Negotiate contract renewal conditions such as: rate, inventory, offers, release periods, marketing contributions, overrides, cancellation policy.
- Monitor the Performance of each hotel working closely with the Yield Manager to ensure competitiveness and availability is not an issue.
- Act as the face-to-face key point contact for accommodation supplier vendors and develop and maintain excellent relationships with them.
- Support the resolution of major supplier or client complaints, negotiating the most suitable solution to maintain good service and a positive relationship with them.
- Ensure the supplier has a clear understating of Hotelbeds value proposition and marketing tools to optimize the income of each hotel.
Specific Duties:
- Analyzing hotel market in destination and leading the negotiation process (personal visits, phone or mail) for increasing booking volume in destination
- Negotiation and contracting of rates, special offers, allocation, release periods, overrides, terms and conditions for hotels, self-catering or serviced apartments, ensuring the best available rates and availability for Hotelbeds clients (new properties and recontracting of existing agreements).
- Ensure the best conditions in the market at any time comparing our product with the product of our different competitors, identifying reasons for disparity and if it's necessary renegotiate the current conditions of the contract.
- Follow up of sales performance analyzing weekly product/sales reports to identify market trends and revenue/room nights growth opportunities or incidences. Explain performance of the portfolio/destination when needed leveraging available production data and market insight
- Deliver full and correct contract documentation and hotel contents (photos, fact sheets, company data). Secure content in acquisition and renewal situations
- Promote uploading and updating of quality contents by hotels through Maxiroom
- Explaining tools and procedures to suppliers giving supplier portal demonstrations, providing materials and contact support information
- Act as the face-to-face key point contact for accommodation supplier vendors and develop and maintain excellent relationships with them.
- University degree (Tourism will be desirable).
- 3-5 years' experience in contract negotiation and sales; sales and account management background in a Tourism Industry; Hotel or OTA advantageous
- Knowledge of MS Office, Atlas, Tableau and Salesforce
- Advanced analytical and Excel skills
- Ability to work closely with teammates and other departments in a complex multinational company
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
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