Head of QA

QA strategy methodology, discipline, framework.
Monitor all the QA activities.
Flexible working hours. Hybrid working policy.
About us.
Seven Peaks is a world-class technology company specializing in Digital Transformation for companies worldwide, delivering scalable software solutions and experience design, aimed at driving business impact.
We are based in Bangkok, Thailand, with a growing team of more than 200 industry professionals from over 25 different countries currently providing engineering-led services in native mobile app development, web technology, UX/UI design and more.
Seven Peaks recently acquired Morphosis, one of the leading UX/UI design companies in Thailand which is now part of the Seven Peaks group.
The Role.
Our QA services have been growing rapidly over the years at Seven Peaks Software and it has been trusted by many renowned corporations, startups and industry leaders locally, and abroad.
To support our growth, and expanding teams, we are looking for a Head of Quality Assurance with a passion for people development, process excellence and technical expertise development.
The Head of QA takes ownership of the department s strategy, performance, and processes as well as all aspects of managing the people in the department. As the leader of the quality assurance department, the Head of Quality Assurance will coordinate closely with other departments in software engineering as well as other internal departments on all matters relating to the quality of the software products produced by Seven Peaks Software.
The Responsibilities
Strategy.
Responsible for the development of the QA strategy, methodology, discipline, and framework.
Department.
Responsible for leading, directing and ultimately growing the QA department, ensuring the correct mix of knowledge and experience to deliver a market-leading service.
Be an escalation point for all matters related to testing and quality assurance and operate as a primary point of contact for the QA department.
Provide leadership and technical expertise across all Test Automation and Quality Assurance aspects.
Provide clear direction, mentoring for skills enhancement and career development for all members of the QA department.
Responsible for a complete employee life cycle, including but not limited to:
Hiring the right people into the department.
Make sure the new employees are onboarding into the department in a way that makes them feel instantly part of the team and at home in Seven Peaks.
Perform probation reviews and make appropriate decisions based on the probation review.
Make sure all employees have a development plan and can see their career path.
Perform formal appraisals every year.
Have regular 1:1 with all employees to make sure employees feel seen and cared for.
Be responsible for building and nurturing a good culture and relationship in the department.
Ensure that employees are optimally productive (billable hours) according to Software Engineering guidelines and company KPIs.
Provide input for staff allocation to projects and engagements according to their skill level.
Process
Focus on continuous QA improvements including the use of appropriate testing tools, test techniques and test automation.
Monitor all the QA activities, test results, leaked defects, root cause analysis and identifying areas of improvement. Implement steps required to improve the processes.
Build and maintain quality standards and enforce technical and testing standards.
Establish and maintain quality metrics and KPIs to measure the effectiveness of our QA processes.
Engineering

**Work with other department leaders to**:
Develop and execute QA strategies to meet and exceed department and corporate quality goals.
Ensure projects delivered are of the highest quality.
Ensure that the engineering teams adhere to the principles, guidelines, and best practices of the QA strategy as defined.
Ensure that Seven Peaks Software delivers outstanding quality and efficiency in our products.
External focus
Provide technical leadership and expertise within the field of Quality Assurance and Testing, be a Thought Leader in the industry as a whole and drive engagement with the market via articles, events and meetups.
Business Development
Participate in technical pre-sales with the main focus on advising the correct QA services to the customer.
Contribute to marketing content/material for service promotion.
10 (15) days annual paid vacation.
Flexible working hours.
Hybrid working policy.
Health & Life insurance.
Free Lunch every Tuesday & Thursday.
Provident Fund.
Learning Support.
An office in the heart of Bangkok, connected with MRT Queen Sirikit station, with easy access to the highway.
An international work environment with over 20 different nationalities in the team.
Working with a wide and interesting portfolio of clients in SEA and globally.
Opportunity to visit events and conferences.
Standard perks such as free drinks and snacks in the office, team activities, trips and grea