Electronic Service Officer
1 day ago
**Position Overview**:
The Electronic Service Officer (ESO) will be responsible for managing and delivering electronic services and support to clients and internal teams within the DMC. This role focuses on enhancing the digital customer experience, ensuring seamless operation of electronic systems, and providing timely assistance to users.
**Key Responsibilities**:
- Electronic Service Management: Oversee the implementation and maintenance of electronic service systemsand platforms. Ensure all electronic services are operational, user-friendly, and meet customer needs.
- Customer Support: Provide exceptional support to clients and internal teams regarding electronic services,addressing inquiries and resolving issues promptly. Conduct user training sessions and create support documentation to enhance understanding of electronic services.
- System Monitoring and Reporting: Monitor electronic service platforms for performance, availability, and security. Prepare regular reports on system usage, issues, and resolutions to inform management and improve services.
- Collaboration with IT and Development Teams: Work closely with IT and software development teams to troubleshoot technical issues and implement enhancements to electronic services. Participate in the development and testing of new electronic service features and functionalities.
- Feedback and Improvement: Gather feedback from users to identify areas for improvement in electronic services. Implement changes based on user insights to enhance service delivery and customer satisfaction.
- Compliance and Security: Ensure electronic services comply with legal, regulatory, and industry standards.
- Monitor security protocols to protect user data and prevent unauthorized access.
- Process Optimization: Analyze existing processes related to electronic services and recommend improvements for efficiency and effectiveness. Implement best practices for managing electronic service requests and support.
**Qualifications**:
- Bachelor’s degree in Information Technology, Business Administration, Hospitality
- Management, or a related field. Proven experience in customer service, IT support, or a related role,
- preferably within the travel or hospitality industry. Strong technical skills and familiarity with electronic service platforms and tools. Excellent communication and interpersonal skills.
- Work Experience : (Minimum 2-3 years of experience in customer service, IT support, or a related role, preferably within the travel or hospitality industry.)
- Preferred Skills: Experience with CRM systems and customer support software. Knowledge of digital marketing and online customer engagement strategies. Multilingual abilities are a plus.
Pay: ฿5,000.00 - ฿12,000.00 per month
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