Customer Service

2 months ago


ชลบร, Thailand บริษัท ดีเอสวี แอร์ แอนด์ ซี จำกัด Full time

การคมนาคมขนส่ง

วันนี้
- คุณสมบัติพื้นฐาน
- งานตามสัญญาจ้าง รายเดือน/รายปี- 1 - 3 ปี- ชลบุรี- ปริญญาตรี- สามารถเจรจาต่อรองได้- หน้าที่และความรับผิดชอบ

**Logistics & Export shipments**

1. Export shipment end to end process:
1.1 Prepare shipping instruction for booking process

1.2 Book vessel space with contract carriers of TECT with ETD or ETA as per requirements

1.3 Submit SI, VGM, ISF, BL to carriers as per timeline

1.4 Recheck and confirm BL accuracy to direct carriers for master BL

1.5 Issue and ensure BL accuracy for house BL

2. Provide spot rate quotation to TECT as per requirements (deviated lanes from the contract, LCL shipment, truck shipment)

3. Provide reports to TECT:
3.1 Monthly KPI performance

3.2 Monthly carriers' performance report (such as plan vs actual allocation, accuracy of ETD, ETA, cost deviation of contract rate vs spot rate and etc,.)

3.3 Weekly shipment tracking report

3.4 Monthly update of global freight situation

3.5 Weekly TECT order list update

3.6 Monthly shipment report (total volume, POD, product item and etc,.)

4. Settle the payment of freight cost with carriers on behalf of TECT and TECT will settle the payment back according to agreed payment term.

6. Courier original BL to customers or assigned banks according to requirement

7. Coordinate and solve daily issues with related parties (TECT service providers, CS):
7.1 Transporters regarding container status such as being unable to pick up container, unable to return container to port, container rejection due to quality issue and etc.,

7.3 Warehouse regarding loading and outbound activities for LCL shipments

7.4 Customer service team of TEC regarding freight related issues such as request more free time, accelerate or postpone shipments, revise BL and etc.,

8. Discuss and negotiate with carriers about all relating matters such as space, schedule and etc.,

9. Loading plan:
9.1 Create weekly outbound loading plan and distribute to all related parties

9.2 Work with other service providers to solve issues regarding loading activities such as no trucks, no container available, delay of vessels and etc.,

9.3 Revise loading plan regarding any deviation from original plan and distribute to all related parties

**Order Mangement activities**

1. Accept intercompany PO

2. Allocate stock of each order in the system

3. Print and distribute pick slips to warehouse

4. Print customs invoice and provide to customs broker for export customs process (export customs entry and goods control list)

5. Release invoices of orders to Finance team for payment process

7. Issue work orders for special requirement to warehouse such as re-pallet, special stacking and etc.,

8. Prepare a full set of document for LC process

**Others**

1. Provide logistics solutions for continuous improvement such as eliminating non-value added of logistics activities, visible tracking of shipment status and etc.,

2. Provide supported documents for internal, external and finance audits relating export and order management activities
- คุณสมบัติ
- Bachelor’s Degree in related fields.
- At least 2-3 years experience in Implant role, Customer Service and Order Management
- Strong interpersonal, negotiation skill,
- Good services mind, good collaboration and positive attitude
- Fluent in English (Verbal & Written)
- Computer literacy (MS office)
- Under outsources company (Contract year/year)
- Work at Onsite Customer Banbueng Chonburi

**Workplace : DSV Air & Sea Ltd. (Rayong Implant)**

**If you are interested in the position, please click Apply. Any further information you need, please directly contact as below.**

*********

**DSV Air & Sea Ltd.**

**3rd, 7th Floor, Vibulthani Tower 1, 3195/8, 12 Rama IV Rd., Klongton, Klongtoey 10110 Bangkok Thailand**

ดูคุณสมบัติเพิ่มเติม
- สวัสดิการ
- Life insurance
- การฝึกอบรมและพัฒนาพนักงาน
- ประกันสังคม
- ประกันสุขภาพ
- เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม

ดูสวัสดิการเพิ่มเติม


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