Executive, Customer Happiness
2 days ago
Provide quality and timely customer service via the organization's digital channels by responding directly to customer questions, feedback, and complaints in live chat, social, and web.
Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and services.
Follow required procedures and processes to resolve customer inquiries or complaints; Assist customers with learning how to use and where to find AirAsia products and services.
Assist Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions; Generate sales or do upselling while providing exceptional service to meet personal and team sales targets.
Remain current in the airline by acquiring products and services information, latest details and industry-related news which impacts support.
Participate in training and development activities.
Other duties as assigned.
**This job is ideal for you if you also**:
Diploma/Bachelor's Degree holder.
Having previous customer service experience would be an added advantage.
Able to work on 24/7 shift rotation including weekends & public holidays.
Able to work on the midnight shift.
Must have excellent verbal and written English and additional language of either Chinese/ Tagalog/ Vietnamese/ Indonesian/ Korean/ Japanese communication skills, any other additional languages are greatly welcome..
Well-organized and detail-oriented and able to multitask. Ability to work with very mínimal guidance or supervision and strong time management skills.
Must be an assertive team player with high energy to work in a fast-paced environment.
Medically fit - Mentally and physically.
AirAsia is an equal opportunity employer and due to the volume of applicants only shortlisted applicants will be notified.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
**Job skills required**: Management, English, Vietnamese
**Job skills preferred**: Japanese, Korean
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