Customer Happiness Executive

5 months ago


กรงเทพมหานคร, Thailand AirAsia Full time

**Overview**:

- Location**:Don Mueng**:

- Department**:Customer Happiness**:

- Entity**:AAG**:

- Status (Full time/part time/contract)**:Full Time**

**Executive, Customer Happiness (Thai)**

**What You'll Champion**:

- Provide quality and timely customer service via the organization’s digital channels by responding directly to customer questions, feedback, and complaints in live chat,social and web.
- Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and services.
- Follow required procedures and processes to resolve customer inquiries or complaints; Assist customers with learning how to use and where to find AirAsia products and services.
- Assist Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions; Generate sales or do upselling while providing exceptional service to meet personal and team sales target.
- Remain current in the airline by acquiring products and services information, latest details and industry related news which impacts support.
- Participate in training and development activities.
- Other duties as assigned.

**Who You Are**:

- Diploma/Bachelor's Degree holder in any field.
- Having previous customer service experience would be an added advantage.
- Able to work on 24/7 shift rotation including weekends & public holidays.
- Able to work on midnight shift.
- Must have excellent verbal and written English.
- Well-organized and detail-oriented and able to multitask. Ability to work with very mínimal guidance or supervision and strong time management skills.
- Must be an assertive team player with high energy to work in a fast-paced environment.
- Medically fit - Mentally and physically.

**Where You'll Go**:
Dispatcher to captain, ramp agent to data analyst, brand executive to CEO - these are some Dare To Dream stories of our Allstars. Based on your performance and contribution in this role, you’ll grow into becoming a Senior Executive, Customer Happiness, Quality or other similar roles internally. In this role, you’ll grow to a senior position or lateral as a quality check and audit.

**What You'll Enjoy**:

- ** Physical Wellbeing**:Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.
- ** Emotional Wellbeing**:Paid time off, wellness programmes, and childcare amenities.
- ** Financial Wellbeing**: Resources relating to financial, personal skills and career growth programmes.
- ** Allstars Specials**: Free flights, unlimited discounted flights, and exclusive discounts with partners.
- A unique Allstar culture like no other

**Our Hiring Process**:

- Application received
- Interview(s) and assessment(s)
- Background check and/or other assessments
- Offer and negotiation

**Get To Know Us**:
AirAsia has been the World's Best Low-Cost Airline for 14 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and Asean like no other so Now Everyone Can Fly.

**Get To Know Us**:
Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you). Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean. Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard.

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.



  • กรุงเทพมหานคร, Thailand AirAsia Full time

    Executive, Customer Happiness We are a travel-tech company, the world’s best low-cost airlines for 11 years in a row, and an umbrella of tech startups encompassing E-wallets, E-commerce, Logistics and so much more. With over 500 million customers flown and over 160 destinations to date, we’re looking for the best and brightest to join us in enabling...


  • กรุงเทพมหานคร, Thailand AirAsia Full time

    Executive, Customer Happiness We are a travel-tech company, the world’s best low-cost airlines for 11 years in a row, and an umbrella of tech startups encompassing E-wallets, E-commerce, Logistics and so much more. With over 500 million customers flown and over 160 destinations to date, we’re looking for the best and brightest to join us in enabling...


  • กรุงเทพมหานคร, Thailand AirAsia Full time

    We are a travel-tech company, the world’s best low-cost airline for 14 years in a row, and an umbrella of tech startups encompassing E-wallets, E-commerce, Logistics and so much more. With over 500 million customers flown and over 160 destinations to date, we’re looking for the best and brightest to join us in enabling flying possible for everyone....


  • กรุงเทพมหานคร, Thailand AirAsia Full time

    **Job Description**: Executive, Customer Happiness We are a travel-tech company, the world’s best low-cost airlines for 11 years in a row, and an umbrella of tech startups encompassing E-wallets, E-commerce, Logistics and so much more. With over 500 million customers flown and over 160 destinations to date, we’re looking for the best and brightest to...


  • กรุงเทพมหานคร, Thailand AirAsia Full time

    **Job Description**: - Provide real-time assistance for higher-level escalations such as major complaints, legal and regulatory, and other requests that demand immediate attention. - Be a point of contact and an effective referral for Customer Happiness Executives and external stakeholders under the Product Specialist to ensure prompt and proper resolution...


  • กรุงเทพมหานคร, Thailand AirAsia Full time

    **Summary**: **What You'll Champion**: - Provide quality and timely customer service via the organization’s digital channels by responding directly to customer questions, feedback, and complaints in live chat,social and web. - Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and...


  • กรุงเทพมหานคร, Thailand AirAsia Full time

    **Reports to Assistant Manager, Customer Happiness** **Here’s what an ordinary day looks like**: - ** Provide real-time assistance for higher level escalations such as major complaints, legal and regulatory, and other requests that demand immediate attention.** - ** Be a point of contact and an effective referral for Customer Happiness Executives and...


  • กรุงเทพมหานคร, Thailand AirAsia Full time

    **Job Description**: - All necessary assistance must be delivered within a time frame with smooth operation and urgent matters must be attended to in a timely manner. - Ensure Group booking policies are followed as per SOP - Create a high-performing culture: participate in developing the team camaraderie. - Provide open communication with the team and...

  • Audit Executive

    2 months ago


    กรุงเทพมหานคร, Thailand Osotspa PCL Full time

    We're committed to bringing passion and customer focus to the business. Assisting to develop and execute the audit programs, and taking a lead role in the day to day execution of internal audits as well as contribute to the Internal Audit (IA) function by identifying risks associated with business objectives and evaluating the effectiveness of risk...


  • กรุงเทพมหานคร, Thailand AirAsia Full time

    **Summary**: Here’s what an ordinary day looks like: - Handle hard complaint case escalations from the management team - Handle cases received from respective countries’ authorities (such as MAVCOM, CAB, MIAA etc) - Handle viral or potential viral cases - Provide call out to the guest if necessary - Act as a referral - Analyse the escalated cases from...


  • กรุงเทพมหานคร, Thailand Manatal Full time

    **Manatal** is an AI-based recruitment software company based in Bangkok, Thailand. Our mission is to offer an easy-to-use software to empower small, medium and large companies in their staffing & recruitment transformation. Globally trusted by thousands of companies in over 130 countries, Manatals growth goes hand in hand with our clients own. Were...


  • กรุงเทพมหานคร, Thailand Keller Executive Search Full time

    **Key Responsibilities**: - Serve as the key liaison between the product design team in Hong Kong and the production teams in Canada and Poland - Ensure seamless communication and coordination across different locations to optimize production processes - Implement strategies to improve efficiency and productivity in the manufacturing plants - Collaborate...


  • กรุงเทพมหานคร, Thailand ธนาคารไทยพาณิชย์ Full time

    สมัครโปรดคลิกที่ปุ่ม "Apply" **Job Description**: - Provide the consultancy to customers on securing financial future by matching individual needs to SCB’ products and services, including provide the recommendation and the solutions when a product malfunction is found - Continuously contact the customers to update...


  • กรุงเทพมหานคร, Thailand Samsung Electronics Full time

    Position Summary - Manage happy call team for customer Satisfaction Survey and analyze customer feedback & find customer insight and work with Service center (SVC) for Improvement plan, Weekly & Monthly customer dissatisfaction report - Proactively monitor dissatisfaction cases from Happy Call Survey and follow up to prevent claim case - Analyze detractor...

  • Audit Executive

    5 months ago


    กรุงเทพมหานคร, Thailand Osotspa PCL Full time

    We're committed to bringing passion and customer focus to the business. The Audit Executive - IT Auditor should have the ability to participate in the audit planning and risk rating processes, assisting to develop and execute the audit programs, and taking a lead role in the day to day execution of internal audits as well as contribute to the Internal Audit...


  • กรุงเทพมหานคร, Thailand EnLight Studios Full time

    **Urgently Required Customer Service Executive for a Photography Studio In Silom, Bangkok.** Are you a customer service enthusiast with a passion for making a positive impact? Join our team as a Customer Service Executive and embark on a journey of professional growth and rewarding experiences! **Why Choose Us?** **Career Growth**: Elevate your career...


  • กรุงเทพมหานคร, Thailand ธนาคารไทยพาณิชย์ Full time

    สมัครโปรดคลิกที่ปุ่ม "Apply" **Job Description**: - Responsible for secretarial tasks (scheduling, appointment, traveling and meeting) - Prepare and distribute agenda and minutes of meeting - Responsible in managing client’s relationship (both external and internal client) - Convey executive message and...


  • บางกะปิ, กรุงเทพมหานคร, Thailand Osotspa PCL Full time

    We're committed to bringing passion and customer focus to the business. This is an entry level research position in product formulations. Require a motivated individual that demonstrates strong collaboration and communication skills. Mainly activities include bench formulation work, analytical formulation property and stability work. Also responsible for...


  • กรุงเทพมหานคร, Thailand Cisco Systems Full time

    Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. **Who You’ll Work With** Customer Success Executive (CSE) role is a highly transparent, strategic leadership role...


  • กรุงเทพมหานคร, Thailand PREP Technology Joint Stock Company Full time

    **Company Overview** - PREP is a leading provider of IELTS courses, successfully helping students achieve their highest potential in English proficiency exams across Vietnam. Now expanding to Thailand, our mission is to provide high-quality education, deliver exceptional educational services and personalized learning experiences to empower Thai students to...