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Sales Team Leader

1 month ago

กรงเทพมหานคร, Thailand Ikano-Retail Full time

**Company Description**
IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Thailand is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

IKEA Thailand creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano (Thailand) Ltd. owns and operates three omnichannel stores in Thailand, including IKEA Bangna, IKEA Bang Yai and IKEA Phuket. To learn more, visit IKEA.co.th

You will be part of a full-service Planning Studio, helping customers to make their dream home come true while securing a convenient customer experience from end to end. You have a strong customer focused mindset and are able to transform the customer needs, dreams & frustrations into relevant and smart home solutions.
- You share your knowledge and learning with other co-workers to create a constant learning environment and increase their product knowledge.
- You have a strong customer focused mindset and are able to transform the customer needs, dreams & frustrations into relevant and smart home solutions.
- You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.
- You actively offer all the services available in the IKEA store to help customers make informed choices, which results in a better shopping experience for them.
- You ensure you maximise sales whilst maintaining profitability by knowing and actively steering towards the top selling and prioritised products (e.g. overstock).
- Together with your manager and the team you ensure that the planning studio is a highly efficient operation and that you serve all customers while minimising waiting times. You also maintain the planning studio in excellent shape, welcoming, clean and tidy.
- Live our value of "Togetherness" by being cooperative in assisting in other job and operations-related duties as assigned.

**Qualifications**
- Passion for the IKEA business and values.
- Passion to serve customers using all your knowledge of the IKEA product range and all relevant IKEA services (measuring, assembly, installation, transport & finance).
- Strong passion for the IKEA product range related to the planning studio (Kitchens, Living Room Storage, Wardrobes, Bathrooms).
- Passion for developing people as well as growing personal competence and using this to benefit of IKEA.
- Proven record of good and successful leadership and skilled in creating a high commercial performance.
- Good knowledge of the IKEA Retail Concept & Retailing Methods - Active Selling, Range Presentation and 10 Steps work method.
- Passion for developing people as well as growing personal competence and using this to benefit of IKEA.
- Proven track record in successful leadership roles and skilled in creating a high performing team.

**Additional Information