Senior Operation Manager
2 months ago
We are working with a leading Insurance Technology company for a **Senior Operation Manager **position
**Responsibilities**:
- Establish Device Protection operations as a leading service provider in the market.
- Streamline operational processes and procedures to ensure scalability.
- Continuously enhance the customer experience while managing costs effectively.
- Foster a culture of continuous improvement within the organization.
- Facilitate best practices sharing among regional Operations teams to foster collaboration and generate innovative ideas.
- Lead and develop the Operations team responsible for seamless operations within Claim operations and the call center, ensuring achievement of key performance indicators (KPIs).
- Ensure Service Managers maintain relationships with third-party networks, meet customer expectations, and identify new service providers aligned with strategic priorities.
- Understand client requirements and translate them into operational requirements for functional groups. Clearly communicate the vision and requirements to the team.
- Take accountability for delivering multiple client projects by coordinating and orchestrating efforts across internal stakeholders and delivery teams.
- Proactively identify operational risks and develop mitigation strategies or contingency plans. Provide regular reports to the executive team and client teams on results, risks, and opportunities.
- Act as a single point of contact for overall project issues.
**Requirements**:
- Proven track record in managing the Supply Chain, with a strong understanding of procurement and vendor management, or experience in the General Insurance Claim Processing Industry.
- Demonstrated ability to effectively manage relationships with both internal and external stakeholders.
- Experience in the mobile and consumer electronics service sector is a plus.
- Collaborative mindset focused on delivering results, with the ability to coach and motivate others. Willingness to challenge when necessary.
- Experience in strategic planning.
- Ability to prioritize and drive initiatives in a complex organizational structure.
- Strong ability to see the bigger picture and prioritize tasks accordingly.
- Excellent verbal and written communication skills in English.
- Professional demeanor and appearance.
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