Client Support Officer, Integrated Service

6 months ago

กรงเทพมหานคร, Thailand NTT Ltd. Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

Responds to in-bound, routine customer telephone inquiries regarding products, services, order status, and other general questions. Typically uses scripted dialogue and may escalate inquiry to product support, billing, sales or return/repair. Logs calls and updates customer account records. At higher levels, may be asked to provide responses to submitted questions through out-bound calling.

**Working at NTT**

The Integrated Services Operations Technician is responsible for interacting with customers via telephone, to handle a variety of pre-sales, and post-sales service functions. The incumbent in this position will provide first line support to resolve customer queries, complaints and basic problem resolution and will operate under the close supervision whilst following standard operating procedures.

**Key Role and Responsibilities**:

- Answering and/or initiating customer interactions, responding to customer needs in a professional, service-orientated manner
- Constantly meeting organizational service level agreements by taking appropriate actions to resolve customer problems
- Assessing customer concerns by eliciting the relevant and sufficient information to enable an accurate, appropriate and timely resolution
- Following appropriate procedures and offers a solution-orientated to all customer interactions, tailored to the needs of the individual customer
- Providing feedback to customer on actions taken to ensure appropriate levels of customer service
- Remaining current with product, system, process and policy knowledge
- Escalating complex problems and difficult situations when required
- Diffusing difficult situations and manage the flow of the call and maintain control of calls, navigating necessary system screens
- Checking customer details to ensure accuracy and relevance to the service interventions
- Adhering to all policies and procedures that govern the workplace
- Capturing the detail of client requests
- Analysing and interpreting the client request to ensure the correct categorisation and prioritization
- Ensuring that the user is kept updated on the progress in relation to the resolution of the fault and/or issue
- Communicating with internal stakeholders to ensure that resolution of requests is achieved according to the required standards
- Ensuring that users are aware of the actions that are being undertaken on their behalf
- Ensuring that incidents are logged, addressed, and closed off
- Acting as the link between customers and IT support teams

**Knowledge, skills and attributes**:

- Good verbal and written communication and customer service skills
- Attentive listener with a professional approach
- Good attention to detail and accuracy
- Adaptable and flexible, adapts style to align to cultural differences
- Knowledge of standard rules, procedures and operations within a similar environment
- Ability to solve basic problems which may be varied but similar
- Ability to fact find to gain a full understanding of an issue and consider most appropriate response
- Ability to work effectively in a team to support the achievement of short-term objectives
- Basic knowledge of GDPR and POPIA would be desired
- Demonstrates the ability and passion to learn
- Friendly and patient with users and/or client
- Shows initiative and ability to work independently
- Ability to organise and prioritize
- Basic knowledge of information systems service management / service control processes and methodologies
- Basic knowledge and understanding of information systems technology areas
- Display personal accountability for own actions and quality of work
- Basic understanding of Active Directory
- Working knowledge of Windows Operating Systems and iOS
- Display personal accountability for own actions and quality of work
- Excellent attention to detail and high accuracy

**Academic Qualifications and Certifications**:

- ฺBachelor qualification
- Relevant certifications

**Experience required**:

- Experience in a similar environment providing customer service
- Experience working with the MS office suite and related technologies, including databases
- Demonstrates a professional and friendly tone, maintaining faultless grammar
- Experience in a service management and operations role and service desk environment
- Experience working

  • Client Referential and Loan Services Middle Office

    7 months ago

    กรุงเทพมหานคร, Thailand BNP Paribas Full time

    CLIENT REFERENTIAL AND LOAN SERVICES MIDDLE OFFICE OFFICER (JOB NUMBER: CLI002236) The Client Referential and Loan Services Middle Office Officer will assist duties within Client Engagement and Protection and Credit Operation Department. His/Her activities pertain to signature verification, authorized signatories updates, client and account maintenance...

  • Client Referential and Loan Services Middle Office

    7 months ago

    กรุงเทพมหานคร, Thailand BNP Paribas Full time

    The Client Referential and Loan Services Middle Office Officer will assist duties within Client Engagement and Protection and Credit Operation Department. His/Her activities pertain to signature verification, authorized signatories updates, client and account maintenance inclusive of static data analysis, loan activities and continuous review and improvement...

  • Client Referential and Loan Services Middle Office

    6 months ago

    กรุงเทพมหานคร, Thailand BNP Paribas Full time

    DescriptionThe Client Referential and Loan Services Middle Office Officer will assist duties within Client Engagement and Protection and Credit Operation Department. His/Her activities pertain to signature verification, authorized signatories updates, client and account maintenance inclusive of static data analysis, loan activities and continuous review and...

  • Manager, Client Services

    8 months ago

    กรุงเทพมหานคร, Thailand Principal Financial Group Full time

    **Responsibilities**: - Coach and lead the team of Client Service. - Displays thorough knowledge of mutual products by providing clients with information to help them make investment decisions. - Calms irate customers by exhibiting customer service skills/techniques and providing professionalism and courtesy to all callers. - Adhering to legal requirements...

  • Client Support Intern

    8 months ago

    กรุงเทพมหานคร, Thailand Huneety Co., Ltd. Full time

    The Client Support Intern will be responsible for providing exceptional customer service and support to clients. This includes addressing inquiries, troubleshooting issues, and ensuring client satisfaction. The position will report to the Client Support Manager, working closely with the team to maintain strong client relationships and contribute to the...

  • HR Clients Service Officer

    6 months ago

    บางกะปิ, กรุงเทพมหานคร, Thailand PRTR Full time

    More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people...

  • Client Service Representative

    6 months ago

    กรุงเทพมหานคร, Thailand Sonoco-Trident Full time

    We do this by delivering the following services: Pre-press which includes Artwork and Colour Separation; Digital Services that include 3D, Animation and e-Commerce Imagery; Creative Services such as Creative Design Adaptation, Retouching and Mock Ups; Technology Services that help manage workflows and Business Analysis. **Role Description**: Working within...

  • Client Service Representative Temporary

    8 months ago

    กรุงเทพมหานคร, Thailand BNP Paribas Full time

    **POSITION PURPOSE**: Engages clients and provides a positive client experience that ensures client loyalty and revenue retention/growth, whilst also being aligned to the bank objectives such as observing controls and ensuring efficiency. **Responsibilities**: **DIRECT RESPONSIBILITIE**: This role is part of team that is the principle point of contact for...

  • Administrative Support Office

    6 months ago

    กรุงเทพมหานคร, Thailand Advanced Info Service PCL. (AIS) Full time

    **Key SRO**: Request 5G & EDS Site Survey, Urgent Up-speed Bandwidth. Create SMT Renew and add on service Opp to order for Renew / Change Order / Terminate. Create Data Center usage report to charge customer as per defined process; Power usage: Pay per use charging, Exceeding usage ; Remote Smart hand: Pay per use charging, Exceeding usage. Quote EDS Tariff...

  • Client Service Representative Temporary

    6 months ago

    กรุงเทพมหานคร, Thailand BNP Paribas Full time

    CLIENT SERVICE REPRESENTATIVE TEMPORARY (JOB NUMBER: INT000163) **Position Purpose**: Engages clients and provides a positive client experience that ensures client loyalty and revenue retention/growth, whilst also being aligned to the bank objectives such as observing controls and ensuring efficiency. **Responsibilities**: **Direct Responsibilitie** - This...

  • Client Service Officer

    2 weeks ago

    บางกะปิ, กรุงเทพมหานคร, Thailand BNK48 Office Co.,Ltd Full time

    Client Service Officer รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตบางกะปิ) สาขาอาชีพหลัก : ขาย สาขาอาชีพรอง : ประสานงานขาย รูปแบบงาน :...

  • Client Service Manager

    2 months ago

    วัฒนา, กรุงเทพมหานคร, Thailand อราฮันท์ (ประเทศไทย) จำกัด Full time

    รายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:ไม่ระบุ**สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตวัฒนา)**เงินเดือน(บาท) **:30,000 -...

  • Administrative Support Officer

    8 months ago

    กรุงเทพมหานคร, Thailand Advanced Info Service PCL. (AIS) Full time

    Liaison with Building juristic to assign new lead of corporate and individual customer who is the tenants of AIS Exclusive Building. Exploring new markets and business opportunities to sell products and services. Creating daily sales report. Maintain good relationship with clients and Partner. Handle and solve inquiries from clients with business...

  • Client Service Administrator

    6 months ago

    กรุงเทพมหานคร, Thailand Cartier Full time

    Reference Code: 100832**Client Service Administrator**: - Bangkok, 10, TH- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105...

  • Manager Client Management

    3 weeks ago

    กรุงเทพมหานคร, Thailand DKSH Full time

    Location: Bangkok, TH, TH, 10260- Global Business Unit: CG- Job Function: Client Management- Requisition Number: 167665- Description: **Job Summary**: Lead and manage client accounts to ensure smooth client business integration and drive business growth of clients **General Responsibilities**: - Manage operating departmental budgets and costs according to...

  • Manager Client Management

    4 weeks ago

    กรุงเทพมหานคร, Thailand DKSH Full time

    Location: Bangkok, TH, TH, 10260- Global Business Unit: HEC- Job Function: Client Management- Requisition Number: 165198- Description: **Job Summary**: Lead and manage client accounts to ensure smooth client business integration and drive business growth of clients **General Responsibilities**: - Manage operating departmental budgets and costs according to...

  • Client Service Account Manager

    6 months ago

    บางรัก, กรุงเทพมหานคร, Thailand JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Join the team that is offering the Payments Client Services for our World’s largest Payments network! As a Client Service Account Manager in Payments, you will be responsible for providing comprehensive account management service and escalation support overseeing relationship regionally (and/or globally), ensuring that each J.P. Morgan...

  • Client Relations Centre Team Manager

    7 months ago

    กรุงเทพมหานคร, Thailand Cartier Full time

    Reference Code: 95290**Client Relations Centre Team Manager**: - Bangkok, 10, TH- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105...

  • Client Services Executive

    4 weeks ago

    กรุงเทพมหานคร, Thailand StashAway Full time

    Do you have a customer-oriented mission to serve? Do you like being the ambassador of the company and helping others energize you? Does StashAway's mission to redefine investing and empower our customers to build their long-term wealth resonate with you? If you answered YES to the following, WE WANT YOU! We will be hosting an assessment center where you will...

  • Core Hospital System Integration

    3 weeks ago

    กรุงเทพมหานคร, Thailand Greenline Synergy Co., Ltd. Full time

    Greenline Synergy provides IT integration and support to the BDMS Hospital Information System (HIS) to manage all the aspects of a hospital's operation, such as medical, administrative, financial, and legal issues and the corresponding processing of services.