Client Service

4 days ago

กรงเทพมหานคร, Thailand Cartier Full time

Reference Code: 92058**Client Service & Satisfaction Manager (Contract)**:

- Bangkok, 10, TH- Fixed TermThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

As a member of Client Department in Thailand, Client Service Manager is responsible for an excellence in services in all Cartier networks; by initiating and implementing Client Service Strategies to elevate seamless experience across all channels and touchpoints of client’s journey as well as ensure highest client satisfaction. He / She will be key person in CS activity and create privileged relations with local, regional and global Richemont and Cartier CS team.

**KEY RESPONSIBILITIES**

**Client Service strategy definition**
- Define market strategies based on CS global policy and service management to local specificities
- Manage and monitor Client Service KPIs respecting the service code of the Maison
- Define and supervise local CS process
- Plan, lead and implement projects to improve repair flow and process according to Cartier standards. Lead and manage Cartier-specific CS topics
- Propose and take part in all CS-related project development for all networks

**CS activity management, reporting and anylysis**
- Provide CS reports and monitor CS performance as well as implement action plans in order to ensure optimal performance and service satisafaction
- Monitor and control delays, return unrepaired, guarantee, turnover, discount & gratuities
- Monitor stock management follow-up (RO inventories, spare parts, leather strap, etc.)
- Provides quality feedback to regional, central CS and manufacturing teams

**Client Satisfaction management**
- Client Experience Barometer
- Ensure highest client satisfaction across all channels and touchpoints of client’s journey
- Liaise between Cartier International and local boutiques with regards to reporting and follow-up
- Initiate and implement relevant action plans following the results
- Complaint management
- Animate and optimize CS commercial claim management
- Follow up complaints received and ensure client service approach is always consistent in the actions taken

**Brand liaison with Richemont platform**
- Build and ensure a strong relationship and collaboration with local and regional Richemont repair center team
- Ensure execution of brand policies, improve performance and manage issues
- Liaise with Cartier HQ and Richemont CS for client service procedures and enhancement

**CS team management and people development**
- Participate in recruitment and management of CS team
- Set up individual objectives and assess people performance in coordination with Boutique Managers and Retail team
- Identify people potential and participate with Boutique Managers in Development Plan (including training)

**KEY COMPETENCIES**

**PROFILE**
- University degree followed by 8-10 years’ experience in customer service, preferably in Retail business. Luxury Jewelry and/or Watchmaking experience is a plus
- 5+ years of management experience with preference to high volume and/or luxury environment and the proven ability to develop and mentor staff.
- Strategic overview
- At least 3-5 years of management experience as boutique manager or deputy manager

**Technical skills**
- Fluency in English, 3rd language appreciated
- SAP experience preferred
- Excellent in computer skills (MS Office, Excel, Power Point)

**SKILLS/ABILITIES**
- Hands on attitude
- Strong leadership skills
- Excellent communication and negotiation skills
- Problem solving and process management skills
- Maturity, ability to adapt, customer-oriented, demonstrates assertiveness, self-confidence
- Empathy, emotional control, rigor, discernment, assertiveness, curiosity
- High level of integrity and widely trusted
- Attentive and patient. Ability to listen to people needs
- Open, flexible and adaptable, tolerant
- Act as a good team player

**PERSONAL DATA COLLECTION STATEMENT**

Your Personal Data may be provided to our Group and any subsidiary company of our Group, and/or any internal/external trusted service providers in Thailand and outside of Thailand authorized to process the information for the Purposes.

If you provide the personal data of any third partis to Richemont (including, for example, your previous employer), you agree that you have obtained their authorisation for Richemont to use the information for the Purposes.

  • Client Service Representative

    3 weeks ago

    กรุงเทพมหานคร, Thailand Sonoco-Trident Full time

    We do this by delivering the following services: Pre-press which includes Artwork and Colour Separation; Digital Services that include 3D, Animation and e-Commerce Imagery; Creative Services such as Creative Design Adaptation, Retouching and Mock Ups; Technology Services that help manage workflows and Business Analysis. **Role Description**: Working within...

  • Client Service Administrator

    2 days ago

    กรุงเทพมหานคร, Thailand Cartier Full time

    Reference Code: 100832**Client Service Administrator**: - Bangkok, 10, TH- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105...

  • Client Service Assistant

    3 weeks ago

    กรุงเทพมหานคร, Thailand บริษัทหลักทรัพย์ เกียรตินาคินภัทร จำกัด Full time

    **All positions require a criminal background check.** - Investment / Economics / Priority Banking **Client Service Assistant**: - Date: 9 Jan 2025 - Location: Bangkok, Thailand - Company: Kiatnakin Phatra Securities Public Company Limited **Job Summary**: Assist financial consultants in providing services pertaining for High Net Worth Clients who have...

  • Client Service Assistant

    3 weeks ago

    กรุงเทพมหานคร, Thailand ธนาคารเกียรตินาคิน Full time

    วันที่: 8 มี.ค. 2566- ตำแหน่งที่ตั้ง: กรุงเทพมหานคร, ไทย- บริษัท: บริษัทหลักทรัพย์ เกียรตินาคินภัทร จำกัด (มหาชน)**Job Summary**: - Assist financial consultants in providing services...

  • Client Service Assistant

    3 weeks ago

    กรุงเทพมหานคร, Thailand บริษัทหลักทรัพย์ เกียรตินาคินภัทร จำกัด (มหาชน) Full time

    วันที่: 8 มี.ค. 2565 ตำแหน่งที่ตั้ง: กรุงเทพมหานคร, ไทย บริษัท: บริษัทหลักทรัพย์ เกียรตินาคินภัทร จำกัด (มหาชน) **Job Summary**: Assist financial consultants in providing services...

  • Client Services

    5 days ago

    ปทุมวัน, กรุงเทพมหานคร, Thailand ธนาคารซีไอเอ็มบี ไทย Full time

    **รายละเอียดงาน**: **รูปแบบงาน **:งานประจำ**: **จำนวนที่รับ **:1 ตำแหน่ง**: **สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตปทุมวัน)**: **เงินเดือน(บาท) **:25,000 -...

  • Treasury Services Client Service Account Manager

    4 days ago

    กรุงเทพมหานคร, Thailand JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Payments provides solutions that enable J.P. Morgan clients to pay, receive, invest and finance their business activities every day. World's largest Payments network - Treasury Services, Merchant Services, Trade and Commercial Card. We work with 135,000 global corporate, financial services, middle market, small business, government, and...

  • Client Service Representative Temporary

    2 weeks ago

    กรุงเทพมหานคร, Thailand BNP Paribas Full time

    CLIENT SERVICE REPRESENTATIVE TEMPORARY (JOB NUMBER: INT000167) **Position Purpose**: Engages clients and provides a positive client experience that ensures client loyalty and revenue retention/growth, whilst also being aligned to the bank objectives such as observing controls and ensuring efficiency. **Responsibilities**: **Direct Responsibilitie** - This...

  • Client Service Administrator

    6 days ago

    กรุงเทพมหานคร, Thailand Cartier Full time

    Reference Code: 91287**Client Service Administrator (Contract)**: - Bangkok, 10, TH- Fixed TermThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of...

  • Client Service Executive

    2 days ago

    ห้วยขวาง, กรุงเทพมหานคร, Thailand StarMedia Marketing Co., Ltd. Full time

    รายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:1 ตำแหน่ง**สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตห้วยขวาง)**เงินเดือน(บาท)...

  • Client Manager

    3 weeks ago

    กรุงเทพมหานคร, Thailand NTT Ltd Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Manager

    2 weeks ago

    กรุงเทพมหานคร, Thailand NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Advisor

    2 weeks ago

    กรุงเทพมหานคร, Thailand Burberry Full time

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment...

  • Client Advisor

    6 days ago

    กรุงเทพมหานคร, Thailand Burberry Full time

    **Client Advisor**: - Department: RETAIL OFFLINE- City: Bangkok- Location: TH**INTRODUCTION**: At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was...

  • Client Manager

    6 days ago

    กรุงเทพมหานคร, Thailand NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Manager

    2 weeks ago

    กรุงเทพมหานคร, Thailand NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...

  • Client Manager

    4 days ago

    กรุงเทพมหานคร, Thailand NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...

  • Client Manager

    3 weeks ago

    กรุงเทพมหานคร, Thailand NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...

  • Client Manager

    4 days ago

    กรุงเทพมหานคร, Thailand NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...

  • Client Manager

    4 days ago

    กรุงเทพมหานคร, Thailand NTT Ltd Full time

    At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...