Operations Coordinator Team Leader

2 weeks ago


กรงเทพมหานคร, Thailand April Asia Pacific Full time

For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best care.

We are part of the APRIL Group, a global insurance specialist with 2,300 staff in 16 countries.

To sustain the growth of the company as well as the expansion of our services we are currently looking for an Operations Coordinator Team Leader.

**Your main responsibilities are**:

- Arrange the roster of operations coordinator
- Be the first contact for operational issues on the daily basis
- Report the daily issues to Supervisor and OPS Manager
- Relay the message from OPS Manager to the team
- Be initiative and able to propose suggestion to improve the quality of services
- Proactively ensure that the quality of services are being met daily
- Provide the training for operational activity to the new staff
- Monitor the process efficiency and ensure that the process is followed

**Qualifications**:

- Bachelor's degree in Business Administration or equivalent
- 5 years experience in a customer-driven role
- Willing to work in shift rotation including weekend shifts, 3 days in followed by 3 days off, from **30 am to 7.30 pm**:

- You are fluent in both written and spoken English
- You have excellent communication, interpersonal and analytical skills
- You are customer minded, flexible, and able to work under pressure
- Knowledge of Computer PC, MS-office, Internet, E-mail

**What we offer**:

- You will be trained and coached to become proficient in a sought after profession
- You will integrate into a dynamic and committed team of young professionals
- You will be offered development and career opportunities in a fast-growing tech-driven company.



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