Quality Team Leader

4 months ago


กรงเทพมหานคร, Thailand Webhelp Full time

**Training & Quality**

**Location**
- Bangkok, Thailand***

Job Title:
Quality Team Leader

**Job Description**:
The Supervisor Quality is responsible for assisting with the analysis, scheduling and implementation of all classroom training and Transactional Monitoring in support of assigned client programs to ensure superior workforce preparation.
- The Supervisor, Quality is responsible for assisting with the analysis, scheduling and implementation of all classroom training and Transactional Monitoring in support of assigned client programs to ensure superior workforce preparation. They will support Transactional Monitoring clients with multiple programs or lines of businesses which can be across multiple sites/geos. This includes supervising the Evaluators and Trainers who support their assigned portfolio. This position cultivates client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.

***:
**Essential Functions/Core Responsibilities**:

- Develop a department of well-trained, competent professionals who continuously improve the organization and themselves
- Drive initiatives to improve the quality of Training and Quality support provided at Concentrix by evaluating and improving internal processes
- Evaluate consistency and accuracy among trainers through observation and analysis of class evaluations
- Create and maintain consultant training schedule
- Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
- Conduct Coaching and Development sessions with team members to drive continuous improvement.
- Develop strong working relationships with key Business stakeholders, internal and external
- Oversee audits of key Training and Quality support processes within each account and recommends changes
- Administration of applicable certification and training processes for staff up to and including internal and client requirements
- Ensure effective facilitation and coordination of calibration sessions; attend calibration or monitoring sessions as appropriate
- Lead Training and Quality task forces / action plans with Business stakeholders (Operations, Client, Account Management, and Resource Unit partners)
- Conducts analysis on Training and Quality performance and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plans

**Location**:
THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706

Language Requirements:
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents


  • Sales Team Leader

    4 months ago


    กรุงเทพมหานคร, Thailand Elabram Full time

    Job Description Lead the team of telesales Set the procedures and SOP for the team Recruit and train the team Make sure the quality and KPI are met Requirement Bachelor degree Experience as a team leader in telemarketing/telesales Knowledge in the Forex, financial, trading, broker business, etc. Good communication and negotiation skills Able to...

  • Team Leader

    3 months ago


    กรุงเทพมหานคร, Thailand growthfn Full time

    **Team Leader Responsibilities**: - Managing the day-to-day activities of the team. - Motivating the team to achieve organizational goals. - Developing and implementing a timeline to achieve targets. - Delegating tasks to team members. - Conducting training of team members to maximize their potential. - Empowering team members with skills to improve their...

  • Debt Collection

    3 months ago


    กรุงเทพมหานคร, Thailand บริษัท ตรีเพชรอีซูซุลิสซิ่ง จำกัด Full time

    หน้าที่ความรับผิดชอบ **Job Descriptions** - Monitor performance of collection team both of In house and Outsource - Audit Collectors and Team Leader performance and operation process - Review and monitor telephone conversation’s recording of collector team in order to check up their conversation quality for...


  • กรุงเทพมหานคร, Thailand Hilton Full time

    Reservation Team Leader With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...


  • กรุงเทพมหานคร, Thailand Hilton Full time

    Stewarding Team Leader With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...


  • กรุงเทพมหานคร, Thailand Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Sales Team Leader

    4 months ago


    กรุงเทพมหานคร, Thailand Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Japanese Team Leader

    3 months ago


    กรุงเทพมหานคร, Thailand Gratitude India Full time

    **Team Leader Responsibilities**: - Managing the day-to-day activities of the team. - Motivating the team to achieve organizational goals. - Developing and implementing a timeline to achieve targets. - Delegating tasks to team members. - Conducting training of team members to maximize their potential. - Empowering team members with skills to improve their...


  • กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...


  • กรุงเทพมหานคร, Thailand Webhelp Full time

    **Customer Service/Support** **Location** - Bangkok, Thailand*** Job Title: Team Leader, Operations **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. **...

  • Team Leader, Ops

    3 months ago


    กรุงเทพมหานคร, Thailand Webhelp Full time

    **Customer Service/Support** **Location** - Bangkok, Thailand*** Job Title: Team Leader, Ops (Seller engagement) **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and...


  • ประเวศ, กรุงเทพมหานคร, Thailand Pandora Jewelry Full time

    **Main purpose of the role**: **วัตถุประสงค์ของตำแหน่งงาน** - Create and control Product Master (PM) and deliver PM within standard quality, specification and in line with mass production requirement and on time delivery. Work under pressure and limited of timeline.- ทำการผลิต...

  • Supplier Quality Lead

    3 weeks ago


    กรุงเทพมหานคร, Thailand Schneider (Thailand) Limited Full time

    You will join the Supplier Quality Management Team, GSC International which is responsible for shaping & driving supplier quality performance, strategy, and transformations in line with Schneider Electric goals and objectives. Supplier Quality is of strategic importance to achieve CS&Q strategy of zero recalls and customer satisfaction. There is an ambition...

  • Team Leader

    4 months ago


    กรุงเทพมหานคร, Thailand Webhelp Full time

    **Customer Service/Support** **Location** - Bangkok, Thailand*** Job Title: Team Leader (User Researcher) **Job Description**: As a User Researcher, you will be responsible for research goals through project management and delivery of actionable insights which integrate into Lazada's product design practice - USER RESEARCHER (THAILAND) - JOB DESCRIPTION:...


  • กรุงเทพมหานคร, Thailand Central Pattana Plc. Full time

    Team Leader, Land and Building tax - Job Purposes- Control overall operations of accounting following accounting principles and standards to control the organization’s financial resources and ensure alignment with regulations, laws, and reporting requirements, to support business operations of the organization effectively- Key Roles and Responsibilities-...

  • Team Leader

    4 months ago


    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 24098622 **Job Category** Food and Beverage & Culinary **Location** Renaissance Bangkok Ratchaprasong Hotel, 518/8 Ploenchit Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Ensure staff is working together as a team to ensure optimum...

  • Sales Team Leader

    4 months ago


    กรุงเทพมหานคร, Thailand บริษัท ออมนี่เรส จำกัด Full time

    Sales Team Leader (ต้องมีประสบการณ์บริหารทีม) รับสมัครด่วน สถานที่ปฏิบัติงาน :...

  • QA Team Leader

    4 months ago


    กรุงเทพมหานคร, Thailand Go Asia Consulting Manpower Co., Ltd. Full time

    **QA Team Leader ( Thai nationality only )** Company : Game Development, BPO Work Location : Khlong Sam Wa (Phraya Suren) Free Shuttle Bus ㅡ **Main responsibilities**: **Team Leadership**: - Lead, mentor, and inspire a team of QA engineers, providing guidance, coaching, and support to drive professional growth and excellence. - Foster a collaborative...

  • QA Team Leader

    4 months ago


    กรุงเทพมหานคร, Thailand Go Asia Consulting Manpower Co., Ltd. Full time

    **QA Team Leader ( Thai nationality only )** Company : Game Development, BPO Work Location : Khlong Sam Wa (Phraya Suren) Free Shuttle Bus ㅡ **Main responsibilities**: **Team Leadership**: - Lead, mentor, and inspire a team of QA engineers, providing guidance, coaching, and support to drive professional growth and excellence. - Foster a collaborative...


  • ดินแดง, กรุงเทพมหานคร, Thailand บริษัท ยินดา เทคโนโลยี (ประเทศไทย) จำกัด Full time

    Telecom Project Team Leader รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตดินแดง,เขตห้วยขวาง,เขตลาดพร้าว) สาขาอาชีพหลัก : วิศวกรรม...