CRM Associate

6 months ago


กรงเทพมหานคร, Thailand Thai Beverage PCL Full time

Building and maintaining profitable relationships with key customers.
Overseeing the relationship with customers.
Resolving customer complaints quickly and efficiently.
Keeping customers updated on the latest products in order to increase sales.
Expanding the customer base by upselling and cross-selling.
Understand and analyze digital marketing KPIs, develop scorecards and report on results to management team and other stakeholders. Continuously refine marketing tactics based on metric analysis.
Create, deploy and maintain landing pages that promote new programs, advertised assets, product lines and other digital campaign initiatives.
Support the implementation of automated journeys for multiple audiences to cultivate relationships and enhance communications with active and inactive prospects and customers.
Work collaboratively to understand business and customer needs and advise on industry best practices and standards.
Bachelor s degree in Business Administration, Marketing, Information Technology, or a related field.
Advanced degrees or certifications in CRM or data analysis can be advantageous.
Previous experience in a CRM role or a related field (sales, marketing, customer service).
Proven track record of successfully implementing and managing CRM systems.
**Job skills required**: Digital Marketing, Data Analysis


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