タイ・バンコクcustomer Service Agent- Native

6 months ago


กรงเทพมหานคร, Thailand Mindpec Solutions Full time

**【朝から勤務7am-4pm】【JAPANESE】【English Speaker】【BPO】**

◆◇◆タイ・バンコクのBPOにて**SNSプロジェクト** 日本人カスタマーサポートを募集中◆◇◆

We are hiring **#Japanese #CS #Permanent**

◇Customer Service Advisor (CSA) ◇

**Job Title**:Customer Service Advisor

**Job Role**:
**Responsibilities**:

- Follow-up with customers to ensure their technical issues are resolved
- **Become and remain knowledgeable about social media products and community standards**:

- Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
- **Identify inefficiencies in workflows and suggest solutions**:

- Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
- **Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site**:

- Recognize trends and patterns, and escalate issues outside the company policy to the global team

**Requirement**:

- Native Japanese is the must
- Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
- **Prior working experiences in customer-oriented product environment, consulting, or operations role ** Ability to follow process and collaborate effectively to work in a team
- **Excellent written and communication skills in native and English language**:

- Basic knowledge on Social media platforms as well as Computer operations

**Time**: 7am-4pm Sun-Mon シフト。 

**Mode: WIO - Bangkok**

☆Feel free to ask☆

MINDPEC SOLUTIONS SDN. BHD.

Ayako Takano

Talent Acquisition | Team Lead

雇用形態: 正社員

給与・報酬: ฿55,000.00 (月給) 以上

言語:

- 日本語 (必須)
- 英語 (望ましい)



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