Customer Sales Agent
1 day ago
**MAIN PURPOSE**
The main purpose of the customer sales agent is to deliver the full spectrum of customer operations (50% of the time) for import and export coordination of shipments and administrative support, while dedicating an equal focus (50% of the time) to sales lead generation and prospect conversion to drive the success of The Freight Services - Indonesia.
**MAIN DUTIES AND RESPONSIBILITIES**
1. **Customer Operations (50% of the time)**:
a. Receive and execute freighting instructions/documents from Head Office (SG) for export/import shipments.
b. Liaise with A21’s approved worldwide agents, airlines, and vendors for cargo reservation, transport collections, and services.
c. Support Control Tower 24/7 for time-critical shipments including participate in duty rotations within the Control Tower, ensuring seamless customer operations.
d. Coordinate shipments efficiently, providing exceptional customer service while adhering to standard operational procedures.
e. Update and maintain KPI data.
f. Be available on call during off-duty hours to ensure operational continuity.
2. **Sales Lead Generation and Prospect Conversion (50%)**:
a. Engage in proactive telemarketing to drive sales efforts by generating qualified business leads and securing appointments with prospective clients.
b. Assist the General Manager in impactful sales visits, ensuring thorough preparation, delivering compelling presentations, and executing diligent follow-up actions to build strong customer relationships and achieve sales goals.
3. **General Responsibilities**:
a. Maintain confidentiality of all work-related information, with immediate dismissal as a consequence of any integrity breaches.
b. Carry out any additional duties as may be required for a role of this level.
Pay: ฿25,000.00 - ฿40,000.00 per month
**Experience**:
- freight forwarding / logistics: 1 year (preferred)
**Language**:
- english (preferred)
Willingness to travel:
- 25% (preferred)
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