Client Services Associate
6 months ago
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Maintain broad knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
- Track, document and retrieve information in call tracking database.
**Requirements**:
- At least Senior Vocational/ Diploma
- Welcome for Fresher and experienced is a plus.
- Able to Speak, Write, Read in both Thai and English (Entry Level).
- Excellent in Communication and willing to work in Customer Service’s field.
- Shift rotation 24/7 (Work 5 days per week & 2 days off).
**Salary**: ฿20,000.00 - ฿22,000.00 per month
Application Question(s):
- Your Nationality
- Your current location
- This position is a Under Concentrix Thailand, have you applied for it before?
- Are you willing to work on site in Bhiraj Bitec-Bang Na, Bangkok Thailand?
- Current salary?
- Expected salary
- Notice period
**Education**:
- Vocational Certificate (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- Thai (required)
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