Senior Client Advisor
6 months ago
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.**JOB PURPOSE**
- Daily floor supervision of sales team ensuring great customer experiences and thereby driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience.**RESPONSIBILITIES**
- Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client; act as a “quality control” supervisor ensuring that every interaction with a customer is memorable.
- Partner with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
- Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies.
- Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
- Drive partnership on the selling floor between sales associates, specialists, stock associates and operations team
- Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions.
- Develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews.
- Lead by example by delivering the Burberry Experience to customers when necessary.
- Partner with GM, SM and S&P to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
- Partner with store management to set goal expectations. Deliver formal performance feedback in partnership with store management through monthly Burberry Experience Development Plans.
- Resolve difficult customer issues and escalate to management when necessary.
- In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
- Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
- Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
- Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
- Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
- Additional duties as required.
**PERSONAL PROFILE**
- Advanced knowledge of POS system.
- Previous experience with Apple mobile devices and comfortable with the use of digital tools.
- 1-2 years previous supervisory or management experience in retail sales.
**MEASURES OF SUCCESS**
- Monthly Burberry Experience evaluation score
- Managing performance improvement and development of associates
- Improvement in every KPI within the retail scorecard
-
Client Advisor
4 weeks ago
กรุงเทพมหานคร, Thailand Tiffany & Co. Full time**The Blue Box.** Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style. As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Tiffany & Co. store as a Senior...
-
Senior Client Advisor and Client Advisor
6 months ago
วัฒนา, กรุงเทพมหานคร, Thailand PRTR Full timeOur client is a luxury brand originating from France They are now seeking a Senior Client Advisor and Client Advisor to join their team and work at the Airport, The Emporium, Siam Paragon, and Icon Siam branches. **Responsibilities** - Selling and performing customer service duties. - Learning and developing knowledge of product lines, features, and...
-
Senior Client Advisor
2 months ago
กรุงเทพมหานคร, Thailand Burberry Full time**Senior Client Advisor**: - Department: RETAIL OFFLINE- City: Bangkok- Location: TH**INTRODUCTION**: At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was...
-
Client Advisor
1 month ago
กรุงเทพมหานคร, Thailand Tiffany & Co. Full time**Position**: **The Blue Box.** Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style. As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Tiffany & Co....
-
Senior Client Advisor
6 months ago
กรุงเทพมหานคร, Thailand Burberry Full timeAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...
-
Senior Client Advisor
6 months ago
กรุงเทพมหานคร, Thailand Burberry Full timeAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...
-
Client Advisor
4 months ago
กรุงเทพมหานคร, Thailand Burberry Full time**Client Advisor**: - Department: RETAIL OFFLINE- City: Bangkok- Location: TH**INTRODUCTION**: At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was...
-
Senior Client Advisor
7 months ago
กรุงเทพมหานคร, Thailand PRTR Full timeOur client is known as one of the world's most famous luxury fashion brands. In a SENIOR CLIENT ADVISOR role, you will be the face of a luxury brand. This ensures that every customer is guided according to their needs in terms of presenting the brand image. **DUTIES & RESPONSIBILITIES** - Providing an excellent welcome for every client. - Advising clients...
-
Client Advisor
6 months ago
กรุงเทพมหานคร, Thailand Burberry Full timeAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...
-
Client Advisor
7 months ago
กรุงเทพมหานคร, Thailand Burberry Full timeAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment...
-
Client Advisor
6 months ago
กรุงเทพมหานคร, Thailand Burberry Full timeAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...
-
Client Advisor
7 months ago
กรุงเทพมหานคร, Thailand Louis Vuitton Full timePOSTE As a **Client Advisor, **you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton Promise. You will strive to discover your Clients and their every need, and to guide them across the Brand. You will proactively reach out to your Clients in order to achieve individual and team goals. DUTIES &...
-
Client Advisor
6 months ago
กรุงเทพมหานคร, Thailand PRTR Full timeOur client is known as one of the world's most popular luxury fashion brands. As a Client Advisor role, you will be the face of a luxury brand to ensure that every customer is guided according to their needs in terms of presenting the brand image. **DUTIES & RESPONSIBILITIES** - Providing an excellent welcome for every client. - Advising clients across the...
-
Senior Beauty Advisor
3 months ago
กรุงเทพมหานคร, Thailand coty Full time**Job Title**: Senior Beauty Advisor THE ROLE **Employment Type**: Full-time **Division**: Thailand Luxury **Reporting to**: Senior Retail Operations Executive RESPONSIBILITIES Build Brand Awareness Represent COTY brand image by demonstrating our values, techniques, skills and style. Knowledge of COTY makeup offerings, brand, color theory and basics of...
-
Senior Client Advisor
6 months ago
กรุงเทพมหานคร, Thailand Tiffany & Co. Full time**The Blue Box.** Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style. As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Central Floresta Phuket store...
-
Client Care Advisor
6 months ago
กรุงเทพมหานคร, Thailand Tiffany & Co. Full timeThe name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH! Are you passionate about developing talents, building...
-
Beauty Advisor
3 months ago
กรุงเทพมหานคร, Thailand coty Full time**Job Title**: Beauty Advisor THE ROLE **Employment Type**: Full-time **Division**: Thailand Luxury **Reporting to**: Senior Retail Operations Executive RESPONSIBILITIES Build Brand Awareness Represent COTY brand image by demonstrating our values, techniques, skills and style. Knowledge of COTY fragrance, brand and olfactive theory Awareness of latest trends...
-
Client Advisor
8 months ago
วัฒนา, กรุงเทพมหานคร, Thailand PRTR Full timeOur client is known as one of the world's most popular luxury fashion brands. In a CLIENT ADVISOR role, you will be the face of a luxury brand. This ensures that every customer is guided according to their needs in terms of presenting the brand image. **DUTIES & RESPONSIBILITIES**: - Providing an excellent welcome for every client. - Advising clients...
-
Client Advisor
7 months ago
กรุงเทพมหานคร, Thailand Tiffany & Co. Full time**The Blue Box.** Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style. As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Tiffany & Co. store as a Client...
-
Senior Client Advisor
6 months ago
กรุงเทพมหานคร, Thailand Loro Piana Full time**Position**: **Job Descriptions** - Achieve sales targets through effective use of selling techniques, clienteling and product knowledge, and preserve the highest standards of customer satisfaction - Provide excellent customer service and establish long term client relationships - Proactively reach out customers from possible channels such as Showroom,...
