Community Customer Service

6 months ago


กรงเทพมหานคร, Thailand Shopee Full time

Department- LevelEntry Level- LocationThailand - Bangkok- Coordinate, investigate, and timely respond to cases of Key Account Customers from the Customer Experience Operations team within SLA.
- Make outbound calls to sellers/buyers to inform and provide updates on NS/MKP cases.
- Take action to solve problems from NS/MKP customers through coordination with relevant departments.
- Follow up and notify results of problem-solving cases to NS/MKP customers in a timely manner.
- Work with related departments to stay up to date on product and service knowledge and changes in policies.
- Manage and coach CSR Strategic team members, ensure smooth operation and comply with company guidelines.

**Requirements**:

- Native fluency in Thai and fundamental business English (reading, writing, listening, speaking)
- Bachelor’s Degree in a related field
- A proactive, fast learner, team player with ability to work in dynamic environments
- Have strong interpersonal & communication skills
- Service-minded and positive attitude
- Detail oriented, good analytical and problem-solving skills
- Experience in Customer Service or Call Center is an advantage
- Experience with CRM system and e-Commerce is a plus
- Able to work in Shift (6 days per week)



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