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QA Lead

4 weeks ago


ดนแดง กรงเทพมหานคร, Thailand บริษัท ประกันภัยไทยวิวัฒน์ จำกัด (มหาชน) Full time

ประกันภัย

วันนี้
- คุณสมบัติพื้นฐาน
- งานประจำ- 3 - 5 ปี- กทม. (ดินแดง, พญาไท)- ปริญญาตรีหรือสูงกว่า- ขึ้นอยู่กับคุณสมบัติและประสบการณ์- หน้าที่และความรับผิดชอบ
- Monitor transaction Tele Sales such as Motor, Health Team.
- Provide effective coaching of individuals who have contact with customers., feedback and corrective action plan to improve quality.
- Prepares and analyzes quality reports for management staff review
- Summarize all defects and suggest possible preventive and reactive action plans to training team
- Formulate and recommend Performance Improvement solutions with agent and Team Lead.
- Maintain up-to-date records, reports and other documents of quality, phone trends, and activities.
- Support and escalate issues and involve experts wherever required to resolve issues as quickly as possible.
- คุณสมบัติ
- Bachelor’s Degree or above in any field.
- Has 3-5 years of supervisory / managerial experience in QA Tele Sales
- Has strong in coaching and leadership skills
- Has computer skills, including MS Excel, Word, and PowerPoint

ดูคุณสมบัติเพิ่มเติม
- สวัสดิการ
- Performance based bonus
- กองทุนสำรองเลี้ยงชีพ
- การประเมินพิจารณาขึ้นเงินเดือน
- การฝึกอบรมและพัฒนาพนักงาน
- ค่าทำงานล่วงเวลา
- ค่าน้ำมันรถ, ค่าเดินทาง
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม
- เงินช่วยเหลือพนักงานในโอกาสต่าง ๆ
- โบนัสตามผลงาน/ผลประกอบการ
- โบนัสประจำปี

ดูสวัสดิการเพิ่มเติม