Account Management Program Lead

5 months ago


Thailand DHL Full time

**About us**:
1. Drive the Growth Agenda from our Existing Customers (100+ Customers)
a. Work Closely with the Key Account Team to identify area of growth
potential and set up Win Plan to win that scope of business.
b. Following Up / Drive Up “Win Plan” from each key account persons.
2. Drive Renewal Agenda to maintain the business.
a. Work Closely with Key Account Team to identify area of operation
improvement/ initiatives for productivity improvement and cost reduction
in order to offering to customers.
3. Drive Customer’s Satisfaction Through CXM Program
a. Work, Closely with Key Account Team to drive NPS and Response Rate Up.
b. Put together the actions plan for customers who give low NPS score.
4. Develop Skills to Key Account Teams
a. BCA Training,
b. O2D Training


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