Sea Logistics Isc Customer Care Supervisor
7 days ago
Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company.
**Your Role **:You will be supervising, directing + optimizing your local International Supply Chain (ISC) customer care team to to continuously provide customer excellence + sustainable growth across your scope of responsibility. Utilizing your strong forwarding + market knowledge, you will also drive service improvement activities to ensure customer satisfaction and service delivery in line with global ISC standards.
**Your Responsibilities**:
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the
Operational Care Center (OCC), destinations + regional stakeholders to establish + strengthen operational
relations with customers.
- To provide, document, follow-up on quotations + opportunities in line with the customer account strategy.
- To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring
a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently
providing customer reporting.
- To consistently perform purchase order + shipment qualification in line with working instructions to ensure
full + complete handovers to the OCC, optimizing the customer experience.
- To drive continuous improvement of processes + controls to improve service levels + efficiency.
- To document, analyze + resolve complaints, identify root causes + find sustainable solutions with the OCC.
- To ensure delivery against all financial targets + strategic objectives across ISC.
**Your Skills and Experiences**:
- Over 3 years experience working in ISC team
- Good command of English
- Strong people management skills
- Strong can-do attitude
**Good Reasons to Join **:Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company.
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