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Manager: Customer Services Marketing Communication

4 months ago

กรงเทพมหานคร, Thailand Mercedes-Benz (Thailand) Limited Full time

**Aufgaben**:
Create & coordinate with Agency to produce artwork and promotion material for customer services marketing campaigns, part promotion etc. for MB Thailand and support individual dealer campaign according company standards and cooperate identity
Create point of sales material for all AS products, parts sales, AMG, Collection, Car Care and MMC product or in case of Offline communication required
Initiate and update AS Communication tools to achieve the most efficiency on AS communication news & activities from MB Thailand and dealership in social media, digital platform or new channel to ensure the most effective communication
Implement AS Marketing communication activities with new tool e.g., customer personalized offers by utilizing Customer Database via “Sales Force Marketing Cloud”
Implement Customer Contact Strategy / Use case in customer journey program e.g. ABO (Analytic Based Offer )
Sustain Customer Services Brand image communication for customer awareness of all customer services existing and new products updated
Support E-Commerce Communication for both MB Collection & Accessories, After-Sales Product.
Support all AS Marketing events with promotion material and support organization of AS Marketing events
Perform special AS Marketing tasks

**Qualifikationen**:
Training and qualification
Bachelor Degree in Marketing, Business Administration or other related fields

Experience
Minimum 3 years’ experience in communication sector or equal position
Experienced in creating artwork and communication material for Point of Sales and A/W production
Knowledge of communication material process
Experienced in marketing processes
Affinity for digital media
Experience in Digital Platform or system e. SFMC, E commerce
Knowledge of (or interested in) automotive business and interest in (future) Electronic Mobility

Technical knowledge
Skills and experience to manage complex projects
Know-how of operation system such as salesforce marketing cloud

Soft skills/individual competence
Fluent in English, spoken and written
Fluent knowledge in PC and artwork creation
Highly responsible and eager to learn new things in a developing automotive industry
Good interpersonal relationship and managerial skill