Loyalty Management Assistant Manager
1 week ago
Requirements:Master's degree or Bachelor's degree in related field
- Minimum of 5-8 years’ experience in loyalty management, card usage, CRM or partnership focused role
- Have knowledge in marketing, trade plan, customer relations, corporate image
- Proficient in Data analysis and interpretation
- Executive communication and presentation skills, and the ability to clarify and summarize issue
- Strong working knowledge of MS Office, specifically PowerPoint and Excel
- Negotiation skills
- Ability to effectively work cross-functionally and communicate to internal and external teams
- Responsibilities:Manage the customer journey of the loyalty program and work with Commercial teams to centralize and offer the benefit to customer
- Manage the design and execution of new & existing loyalty program whilst looking for opportunities to strategically develop and grow
- Develop and implement promotion & activities of campaigns in collaboration with Loyalty Rewards team to drive member spending toward and effective loyalty management program are met
- Manage and examine analysis and research for category performance, key trends, and target group to expand current customer purchasing opportunities to support business operations
- Measure, summarize and analyze metrics pertaining to the organizations’ loyalty program. And prepare monthly report to present management level.
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