Client Marketing Assistant Manager

7 months ago

กรงเทพมหานคร, Thailand Skill Box Thailand Full time

**Objectives**
- To strengthen the client development function in Thailand
- To elaborate, plan & implement client development strategies to ensure business objectives are met
- To coordinate with Regional team on all CDM actions and initiatives
- To work with the retail team to ensure the implementation of the defined strategies.

**CRM**
- Mainly focus on CRM system, database and working closely with In-store CDM and retail team.
- Monitor and analyse client pyramid and give suggestion to the team.
- Identify client issue in each boutique and provide CDM action plan to improve sales and client base i.e Recruitment, development and retention

**Events**
- Working closely with Regional CDM team, Local Retail team, Visual Merchandising, PR, and Merchandising.
- Responsible for the collection launch events / activities.
- Responsible for the sales driven events / initiatives.
- Other special or ad-hoc initiatives to be assigned by the Country Manager / Regional CDM.
- Contact suppliers to work on the event details and ensure it meets Dior standards.

**CDM Coordination with Retail Team**
- Working closely with the Retail team to deliver the following tasks:

- Monitor Client Pyramid evolution
- Work with each boutique to improve business through CDM actions on below aspects:

- Client Recruitment
- Client Development o Client Retention
- Initiate calling campaign
- Ensure training and good utilisation of CDM tools
- Mailing, catalogue

**Work Experience & Education**:

- University or College Degree in relevant field
- Min 5 years relevant working experience in the high-end niche market

**Skills**:

- Retail product knowledge is an advantage
- Knowledge in SQL or CRM system is an advantage
- Fluent in English both written and spoken is essential
- Ability to speak Mandarin and a second language would be an advantage
- Highly innovative and creative with constant drive for improvement and a passion for customer centricity
- Must have strong interpersonal skills and project management skills
- Energetic and able to multitask, able to meet aggressive deadlines under pressure with limited resources
- Organized, accurate and highly detail orientated
- Experience in managing multiple projects and able to work independently and as a team
- Ability to maintain a professional demeanor, working gracefully with others even when under pressure

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