Guest Relations Manager

1 month ago

กรงเทพมหานคร, Thailand Hilton Full time

Guest Relations Manager

A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.

**What will I be doing?**

As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Meet, greet and direct Guests who enter the lobby area
- Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
- Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
- Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
- Manage, record and resolve promptly Guest or customer complaints
- Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
- Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
- Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
- Maintain good communication and work relationships in all hotel areas
- Maintain staffing levels to meet business demands
- Attend all Reception meetings and Executive Lounge Meetings
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary

**What are we looking for?**
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous managerial experience in a customer service function
- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in a customer service function or a similar role
- A passion for delivering an exceptional level of Guest service
- High level of IT proficiency

**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Guest Relations Manager

    6 months ago

    กรุงเทพมหานคร, Thailand Grand Mercure Bangkok Atrium Full time

    **Job Description**: - Leading team to maximize revenue by up-sell program. - The Guest Relations Manager is fully in-charge to efficiently run and supervise of the Lobby area. - To maintain a high degree of operational efficiency at the Guest Relation desk, Business Center and in the lobby. - To keep all the tools on hand updated and enabling a smooth...

  • Guest Relations Officer

    6 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Guest Relations Officer With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Guest Relations Officer

    6 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Guest Relations Officer

    2 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Guest Relations Officer With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Guest Relations Team Leader

    4 weeks ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Guest Relations Team Leader A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team...

  • Guest Relations Officer

    3 months ago

    กรุงเทพมหานคร, Thailand HSH Group Full time

    Working alongside a wonderful team at The Peninsula Bangkok, we are seeking a Guest Relations Officer who serve as the hotel’s ambassador to all guests, both on and off the property. Proactively offer services that exceed guest expectations and stay informed about trends and activities both within the hotel and the local community that impact guest...

  • Guest Relations Officer

    6 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Guest Relations Officer - Japanese With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton...

  • Guest Relation Officer

    2 months ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24156340 **Job Category**Rooms & Guest Services Operations **Location**Bangkok Marriott Marquis Queen’s Park, 199 Sukhumvit Soi 22, Bangkok, Bangkok, Thailand, 10110 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Supply guests with directions and information regarding property...

  • Guest Relation Officer

    3 months ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 24156340 **Job Category** Rooms & Guest Services Operations **Location** Bangkok Marriott Marquis Queen’s Park, 199 Sukhumvit Soi 22, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions and information regarding property...

  • Guest Relations Agent

    6 months ago

    ธนบุรี, กรุงเทพมหานคร, Thailand Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Banquet Guest Relations

    2 months ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 24180728 **Job Category** Food and Beverage & Culinary **Location** W Bangkok, 106 North Sathorn Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management ** - F&B and Event Service Expert** Our jobs aren’t just about putting food on the table or serving...

  • Banquet Guest Relations

    2 months ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24180728 **Job Category**Food and Beverage & Culinary **Location**W Bangkok, 106 North Sathorn Road, Bangkok, Bangkok, Thailand, 10500 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management ** - F&B and Event Service Expert** Our jobs aren’t just about putting food on the table or serving...

  • Banquet Guest Relations

    6 months ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 24077547 **Job Category** Food and Beverage & Culinary **Location** W Bangkok, 106 North Sathorn Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Prepare coffee breaks, carts, and stations with appropriate food and beverage as stated in...

  • Guest Relations Agent

    8 months ago

    กรุงเทพมหานคร, Thailand Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Relations Officer

    6 months ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 24105683 **Job Category** Rooms & Guest Services Operations **Location** W Bangkok, 106 North Sathorn Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Organize, confirm, process, and conduct all guest check-ins/check-outs, room...

  • Guest Relations Officer, Paii

    6 months ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 24109641 **Job Category** Food and Beverage & Culinary **Location** W Bangkok, 106 North Sathorn Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet guests and determine the number in their party. Seat guests by finding a clean,...

  • Guest Relations Officer

    5 days ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24211553 **Job Category**Food and Beverage & Culinary **Location**W Bangkok, 106 North Sathorn Road, Bangkok, Bangkok, Thailand, 10500 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Greet guests and determine the number in their party. Seat guests by finding a clean, available...

  • Guest Relation Team Member

    6 months ago

    กรุงเทพมหานคร, Thailand Crowne Plaza Hotels & Resorts Full time

    **Guest Relation Team Member (Japanese)** ゲストリレーションチームメンバー（勤務地：ホテルクラウンプラザバンコク） We believe every plate tells a story. So, we’re searching for an Executive Chef with a palate for serving up truly memorable dishes. Whenever and wherever our guests choose to dine. Behind the scenes,...

  • Guest Experience Manager

    6 months ago

    กรุงเทพมหานคร, Thailand Grand Mercure Bangkok Atrium Full time

    **Job Description**: - Guest Experience Manager is the key objectives the continuous improvement and operational implementation of the Guest Experience and online reputation of the hotel by monitoring daily performance and guest feedback, representing the Guest within the hotel and supporting GM on achieving targets. - You will ensure full compliance of the...

  • Guest Experience Manager

    6 months ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 23195445 **Job Category** Rooms & Guest Services Operations **Location** The Athenee Hotel a Luxury Collection Hotel Bangkok, 61 Wireless Road (Witthayu), Bangkok, East Java, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager...