Guest Relations Manager
4 weeks ago
**Job Description**:
- Leading team to maximize revenue by up-sell program.
- The Guest Relations Manager is fully in-charge to efficiently run and supervise of the Lobby area.
- To maintain a high degree of operational efficiency at the Guest Relation desk, Business Center and in the lobby.
- To keep all the tools on hand updated and enabling a smooth operation.
- Handling all guest grievances and complaints as per company standard at all times.
- Ensure maximum levels of guest service and satisfaction by using a diplomatic way and flexibility when dealing with both hotel guest and staff.
Work Experience
- Diploma in Tourism / Hospitality Management.
- Minimum 3 year of relevant experience.
- Excellent reading, writing and oral proficiency in English language.
- Ability to speak other languages and basic understanding of local languages will be an advantage.
- Good communication and customer contact skills.
- Service oriented with an eye for details.
- Ability to work effectively and contribute in a team.
- Self-motivated and energetic.
**Benefits**:
- Employee benefit card offering discounted rate in Accor Hotels worldwide.
- Develop your talent through learning programs by Academy Accor.
- Opportunity to grow within your property and across the world
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.
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