Guest Relation Team Member

5 months ago

กรงเทพมหานคร, Thailand Crowne Plaza Hotels & Resorts Full time

**Guest Relation Team Member (Japanese)**

ゲストリレーションチームメンバー（勤務地：ホテルクラウンプラザバンコク）

We believe every plate tells a story. So, we’re searching for an Executive Chef with a palate for serving up truly memorable dishes. Whenever and wherever our guests choose to dine. Behind the scenes, you’ll ensure quality, maintain high standards and keep the kitchen running smoothly.

**A little taste of your day-to-day**:
Every day is different, but you’ll mostly be:

- Serving as the main point of contact for Japanese Guests and ensuring hotel departments are fully briefed on their requirements
- Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
- Keeping close contact with guests for feedback, complaints and compliments - and following it up
- Managing, recording and resolving guest or customer complaints promptly
- Keeping other departments in the loop with important guest relations matters - from Food and Beverage and Maintenance to Housekeeping and Front Office

**What We need from you**:

- Excellent verbal and written communication skills in Japanese & English
- Ability to deal with difficult interactions and work under pressure
- Managerial experience working in a customer service
- Flexibility to respond to a variety of different work situations
- A passion for delivering an exceptional level of guest service

At Crowne Plaza® Hotels & Resorts our goal is to make business travel work. That’s where you come in. When you’re part of the Crowne Plaza Hotels & Resorts brand you’re more than just a job title. At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,431 hotels in over 100 countries around the world.

**Crowne Plaza Bangkok Lumpini Park**

Tel: +66 2632 9000 Ext. 4007

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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