Guest Experience Manager

4 days ago


กรงเทพมหานคร, Thailand Grand Mercure Bangkok Atrium Full time

**Job Description**:

- Guest Experience Manager is the key objectives the continuous improvement and operational implementation of the Guest Experience and online reputation of the hotel by monitoring daily performance and guest feedback, representing the Guest within the hotel and supporting GM on achieving targets.
- You will ensure full compliance of the Brand Assurance Program at the property, the implementation and follow-up of brand essentials (standards) and quality programs, including related training, with the aim of ensuring brand consistency and excellence, while supporting optimal Guest Experience, increased satisfaction and loyalty.

Work Experience
- Bachelor’s Degree in Hospitality or related areas.
- Strong user knowledge of Microsoft Outlook and Microsoft Office tools.
- Experience in 5-star Hospitality required.
- Strong background in hotel operations; (minimum of 5 years in hotel operations including at least 2 years as a Duty Manager / Assistant Manager position).
- Strong experience with the setup and management of a Quality Management System.
- Experience in partnering and working closely with different stakeholders at various levels.

**Benefits**:

- Employee benefit card offering discounted rate in Accor Hotels worldwide.
- Develop your talent through learning programs by Academy Accor.
- Opportunity to grow within your property and across the world
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.



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