Guest Experience Manager
5 months ago
**Job Description**:
- Guest Experience Manager is the key objectives the continuous improvement and operational implementation of the Guest Experience and online reputation of the hotel by monitoring daily performance and guest feedback, representing the Guest within the hotel and supporting GM on achieving targets.
- You will ensure full compliance of the Brand Assurance Program at the property, the implementation and follow-up of brand essentials (standards) and quality programs, including related training, with the aim of ensuring brand consistency and excellence, while supporting optimal Guest Experience, increased satisfaction and loyalty.
Work Experience
- Bachelor’s Degree in Hospitality or related areas.
- Strong user knowledge of Microsoft Outlook and Microsoft Office tools.
- Experience in 5-star Hospitality required.
- Strong background in hotel operations; (minimum of 5 years in hotel operations including at least 2 years as a Duty Manager / Assistant Manager position).
- Strong experience with the setup and management of a Quality Management System.
- Experience in partnering and working closely with different stakeholders at various levels.
**Benefits**:
- Employee benefit card offering discounted rate in Accor Hotels worldwide.
- Develop your talent through learning programs by Academy Accor.
- Opportunity to grow within your property and across the world
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.
-
Guest Experience Manager
5 months ago
กรุงเทพมหานคร, Thailand NOVOTEL BANGKOK ON SIAM SQUARE Full time**Job Description**: This position has key objectives the continuous improvement and operational implementation of the Guest Experience and online reputation of the hotel by monitoring daily experience performance and Guest feedback, representing the Guest within the hotel and supporting GM on achieving positive results and Guest Experience targets. She/he...
-
Guest Experience Manager
5 months ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Job Number** 23195445 **Job Category** Rooms & Guest Services Operations **Location** The Athenee Hotel a Luxury Collection Hotel Bangkok, 61 Wireless Road (Witthayu), Bangkok, East Java, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager...
-
Manager, Guest Experience
2 months ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Job Number** 24161547 **Job Category** Rooms & Guest Services Operations **Location** The Athenee Hotel a Luxury Collection Hotel Bangkok, 61 Wireless Road (Witthayu), Bangkok, East Java, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...
-
Manager, Guest Experience
2 weeks ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Additional Information**Chinese, Korean or Japanese speaking preferred **Job Number**24161547 **Job Category**Rooms & Guest Services Operations **Location**The Athenee Hotel a Luxury Collection Hotel Bangkok, 61 Wireless Road (Witthayu), Bangkok, East Java, Thailand, 10330 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB...
-
Guest Experience Manager
5 months ago
กรุงเทพมหานคร, Thailand Anantara Full time**Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Guest Experience Manager
5 months ago
กรุงเทพมหานคร, Thailand Anantara Full timeCompany Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Guest Experience Manager
5 months ago
กรุงเทพมหานคร, Thailand MINOR Hotels Full timeYou are a strong and experienced hotel ambassador who excels at maximizing the experience and satisfaction of the hotel guests. You will be responsible for taking care of our guests and our team members by coordinating all operations of the hotel. You will ensure that all team members are up to date with the current knowledge of all the hotel products and...
-
Guest Experience Expert
5 months ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Job Number** 24080292 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Bangkok Suvarnabhumi Airport, 599/9 Lat Krabang Road, Lat Krabang, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...
-
Guest Experience
5 months ago
กรุงเทพมหานคร, Thailand Pullman Bangkok Hotel G Full time**Job Description**: - Supports, trains, supervises Front Office: Guest Relation, Cashier, Club Lounge, Concierge team. - Handles daily operation of Front Office Department, plus night shift. - Coordinates Front Office SOPs, guest satisfaction, reservation, guest history and room assignment. - Prepare schedule and report. - Drive RPS score, VIPs, guest data...
-
Guest Experience Expert
4 months ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Job Number** 24092432 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grande Sukhumvit a Luxury Collection Hotel Bangkok, 250 Sukhumvit Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests...
-
Guest Experience Expert
1 month ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Additional Information** Front Office **Job Number** 24172060 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grande Sukhumvit a Luxury Collection Hotel Bangkok, 250 Sukhumvit Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs...
-
Guest Experience Expert
5 months ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Job Number** 24081271 **Job Category** Rooms & Guest Services Operations **Location** Royal Orchid Sheraton Hotel & Towers, 2 Charoen Krung Road Soi 30 (Captain Bush Lane), Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving...
-
Guest Experience Host
3 weeks ago
กรุงเทพมหานคร, Thailand Park Hyatt Bangkok Full timeSummary - Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications - Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures - Connects local and international calls quickly, courteously and accurately -...
-
Guest Experience Expert
5 months ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Job Number** 24019855 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Bangkok Sukhumvit 20, 10 10/3 Soi Sukhumvit 20, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...
-
Guest Experience Expert
2 weeks ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Additional Information** **Job Number**24186104 **Job Category**Rooms & Guest Services Operations **Location**Royal Orchid Sheraton Hotel & Towers, 2 Charoen Krung Road Soi 30 (Captain Bush Lane), Bangkok, Bangkok, Thailand, 10500 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests...
-
Guest Experience Expert
4 months ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Additional Information** Front Office **Job Number** 24038892 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grande Sukhumvit a Luxury Collection Hotel Bangkok, 250 Sukhumvit Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...
-
Guest Experience Executive, Ibis Bangkok Impact
5 months ago
กรุงเทพมหานคร, Thailand ibis Bangkok Impact Full time**Job Description**: - Lead the Heartist culture in coordination with the hotel team to drive guests satisfaction. - Versatile in operation where & when needed. - Responsible for ALL Loyalty program. - Admin tasks include, responding to guest reviews using VOG, analysis of the guest feedback, conducting report and action plan, use of ACDC tool. Work...
-
Guest Experience Expert
5 months ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**หมายเลขงาน** 24087762 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Courtyard Bangkok, 155/1 Soi Mahadlekluang 1, Ratchadamri Road, Bangkok, Bangkok, Thailand ดูบนแผนที่ **ตารางการทำงาน**...
-
Guest Experience Expert
5 months ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**หมายเลขงาน** 24045200 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Sukhumvit Park Bangkok - Marriott Executive Apartments, 90 Sukhumvit Soi 24, Bangkok, Bangkok, Thailand ดูบนแผนที่ **ตารางการทำงาน**...
-
Guest Experience Expert
5 months ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**หมายเลขงาน** 24043167 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Sathorn Vista, Bangkok - Marriott Executive Apartments, 1 Sathorn Soi 3 South Sathorn Road, Bangkok, Bangkok, Thailand ดูบนแผนที่ **ตารางการทำงาน**...