Key Account Advisor

8 months ago


กรงเทพมหานคร, Thailand DHL Full time

Provide the full suite of customer service offerings (including bookings, enquiries, supply requests) to Key Account customers in addition to customized contracted services (eg. Reporting etc.)
- Prepare written correspondence to customers when required to furnish information requested by customers or in dealing with complaint resolution.
- Proactively inform customers on shipment delays and potential service failures
- Make joint visits to key account customers with sales staff as and when necessary to solicit feedback to improve the service provided to the customers
- Actively handle customers billing enquiries by liaising with Finance to ensure satisfactory resolution.
- Complete weekly, monthly and quarterly reports as required by customers, management and/or the sales team per prescribed time frames/intervals.


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