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Workplace Team Leader

4 weeks ago

กรงเทพมหานคร, Thailand Allianz Technology Full time

**Responsibilities**
- Accountable for all aspects of the workplace services above mentioned to all Allianz Technology Thailand employees.
- Responsible for ensuring correct forecast and target goals, and all aspects of contractual revisions, renegotiation and cooperate with procurement team for related 3rd party services.
- Responsible for IT Asset / Stock / IT service and operation supporting management to ensure the alignment of the operation to the direction of Allianz Technology Thailand governance standard.
- Responsible for functional leading and coordinating the respective assigned team, including people & skill development, project & resource planning, ensuring optimal execution of workplace service strategies, service improvements and project implementation.
- Continuously monitor and evaluate team workload and organizational efficiency with the support of IT systems, data, analysis and team feedback.
- Liaise with other global IT entities to ensure the alignment of the services to the needs of the Allianz Technology Thailand’s business and operation supporting readiness
- Ensure the Quality assurance of Service Level Agreements, providing senior IT management with adequate transparency in monitoring and reporting

**Qualification**
- Bachelor’s degree in Computer Science, IT Engineer, or related fields.
- End-to-end understanding of capabilities & competences in the IT workplace service & management area
- ITIL foundation certificate/training course/experienced is an advantage
- At least 10 years of experience in IT Support / Digital workplace service or relate fields. At least 3 years of experience in managing team
- Experience in IT service management / Asset / stock management.
- Strong experiences in IT endpoint operation management & supporting. Experience in MacOS platform is an advantage.
- Experience with ‘Service Now’ or other IT Service ticketing system is an advantage
- Strong knowledge of the digital workplace product landscape and underlying IT solutions (Active Directory, O365, collaboration solutions, conferencing, mobility work).
- Strong skill in team leading, service management, sense of ownership, character of explorer and can-do attitude.
- Able to communicate in English.

**Job Level**:
Professional

**Location**:

- Bangkok, Bangkok, TH, 10310**Available until**:
31/12/2023

**Area of Expertise**:
IT & Tech Engineering

**Unit**:
Allianz Technology

**Employing Entity**:
Allianz Technology (Thailand) Co., Ltd.

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
29832

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