Reservation Manager

2 months ago

กรงเทพมหานคร, Thailand HSH Group Full time

Working alongside a wonderful team at The Peninsula Bangkok, we are seeking a Reservation Manager who are supervising Reservation department and liaising with all other departmental managers as well with the accurate recording/processing of group reservations and maximization of room sales through proactive selling techniques
- Work for a prestigious hotel in Bangkok
- Learn and grow within a strong Sales & Marketing team
- Favorable remuneration package

**Key Accountabilities**
- To ensure that all special rates information for corporate and locals are readily available.
- To ensure that all reservations staff takes an active role in the maintenance of Guest Profile.
- To be fully conversant of the hotel room types and rates.
- To ensure that Reservations Department receives the proper market mix to help in achieving the maximum average room rate and room revenue.
- To ensure that all services rendered to guests from the Reservations Department are carried out efficiently, courteously and professionally.
- To ensure in securing accommodation for all arriving guests, but never allow over-booking situation to occur.
- To advise management and sales of the current reservations status in order to assist them with their reference in marketing and business solicitation.
- Adhere to all company credit policies to ensure that all revenue expected will be received.
- To support Group Reservations Executive, co-ordinating with Sales Department in reference to all group bookings. To monitor and ensure that all group reservations are accurate, precise and detailed.
- To monitor office activities on a daily basis to ensure that work updates are done consistently and in a timely manner
- To ensure and supervise arrival checking is done in accordance to the Peninsula Standards and ensure that all reservations are correct and handled proficiently
- To take charge of special requests and any problems that may arise within the department on a day to day basis
- In the absence of the Director of Revenue and Revenue Manager, ensure to prepares revenue pick up reports.

**General requirements**
- Certificate or bachelor's degree in Hotel Management or related field
- Minimum 3 years' experience in this role
- Strong analytical skills to understand key business indicators
- Strong leadership skills to effectively manage and motivate high performing team positioned to exceed targets
- Ability to communicate well in English.

We are delighted to receive your resume for further consideration. To be eligible to apply, you must be a Thai citizen or hold relevant employment visa/residency status.

**About The Peninsula Bangkok**

Opened in 1998, The Peninsula Bangkok is set on the banks of the Chao Phraya River, with sweeping views of the city skyline. Its amenities, including a sumptuous three-tiered swimming pool and private helipad, are among the most luxurious offered at any hotel in Thailand.

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