Reservations Manager

4 weeks ago

กรงเทพมหานคร, Thailand Marriott International, Inc Full time

**Additional Information**
**Job Number**24200416
**Job Category**Reservations
**Location**Renaissance Bangkok Ratchaprasong Hotel, 518/8 Ploenchit Road, Bangkok, Bangkok, Thailand, 10330
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

***

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.

Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Reservation Manager

    4 weeks ago

    กรุงเทพมหานคร, Thailand MINOR Hotels Full time

    As Reservations Manager you will drive the performance of the reservations team on property. You will ensure that all SOP's are being adhered to, responsible for training and coaching the team members and monitoring their performance. You will further be responsible for maintaining and improving reservations operations to ensure a high degree of accuracy in...

  • Reservation Manager

    2 days ago

    กรุงเทพมหานคร, Thailand MINOR Hotels Full time

    As Reservations Manager you will drive the performance of the reservations team on property. You will ensure that all SOP's are being adhered to, responsible for training and coaching the team members and monitoring their performance. You will further be responsible for maintaining and improving reservations operations to ensure a high degree of accuracy in...

  • Reservation Manager

    1 week ago

    กรุงเทพมหานคร, Thailand Minor International Full time

    **Company Description** Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. As Reservations Manager you will drive the performance of the reservations team on property. You will ensure that all SOP's are being adhered to,...

  • Reservations Manager

    5 days ago

    กรุงเทพมหานคร, Thailand Aman Group Sarl Full time

    Reservations Manager - Bangkok, Thailand - Sales & Marketing - 2197 - Aman Nai Lert **Job Description**: **POSITION OVERVIEW** **AMAN** At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we...

  • Reservation Manager

    2 weeks ago

    กรุงเทพมหานคร, Thailand HSH Group Full time

    Working alongside a wonderful team at The Peninsula Bangkok, we are seeking a Reservation Manager who are supervising Reservation department and liaising with all other departmental managers as well with the accurate recording/processing of group reservations and maximization of room sales through proactive selling techniques - Work for a prestigious hotel...

  • Reservation Manager

    2 weeks ago

    กรุงเทพมหานคร, Thailand Avani Full time

    Company Description Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. **Job Description**: As Reservations Manager you will drive the performance of the reservations team on property. You will ensure that all SOP's are being...

  • Reservation Manager

    4 weeks ago

    กรุงเทพมหานคร, Thailand Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Reservation Manager

    17 hours ago

    กรุงเทพมหานคร, Thailand Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Reservations Manager

    5 days ago

    กรุงเทพมหานคร, Thailand Aman Full time

    Aman: At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and...

  • Reservation Manager

    4 weeks ago

    กรุงเทพมหานคร, Thailand RAKxa Fully Integrative Wellness and Medical Retreat Full time

    Company Description RAKxa is Thailand's 1st Fully Integrative Wellness & Medical Retreat RAKxa integrates Functional Medicine and Complementary & Alternative Medicine (CAM) together using holistic approach. Functional medicine consists of VitalLife Medical Wellness center and Medical Gym. CAM consists of Thai Traditional Medicine (TTM). Traditional Chinese...

  • Reservation Manager

    4 weeks ago

    กรุงเทพมหานคร, Thailand SCRUFF Full time

    **Company Description**: RAKxa is Thailand's 1st Fully Integrative Wellness & Medical Retreat RAKxa integrates Functional Medicine and Complementary & Alternative Medicine (CAM) together using holistic approach. Functional medicine consists of VitalLife Medical Wellness center and Medical Gym. CAM consists of Thai Traditional Medicine (TTM). Traditional...

  • Reservation Manager

    2 days ago

    กรุงเทพมหานคร, Thailand SCRUFF Full time

    **Company Description**: RAKxa is Thailand's 1st Fully Integrative Wellness & Medical Retreat RAKxa integrates Functional Medicine and Complementary & Alternative Medicine (CAM) together using holistic approach. Functional medicine consists of VitalLife Medical Wellness center and Medical Gym. CAM consists of Thai Traditional Medicine (TTM). Traditional...

  • Reservation Manager

    17 hours ago

    กรุงเทพมหานคร, Thailand RAKxa Fully Integrative Wellness and Medical Retreat Full time

    Company Description RAKxa is Thailand's 1st Fully Integrative Wellness & Medical Retreat RAKxa integrates Functional Medicine and Complementary & Alternative Medicine (CAM) together using holistic approach. Functional medicine consists of VitalLife Medical Wellness center and Medical Gym. CAM consists of Thai Traditional Medicine (TTM). Traditional Chinese...

  • Assistant Manager

    1 week ago

    กรุงเทพมหานคร, Thailand Grand Hyatt Erawan Bangkok Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Reservations is responsible to assist the Reservation Manager in managing the Reservations Department and work...

  • Reservations Manager

    4 weeks ago

    บางกะปิ, กรุงเทพมหานคร, Thailand ร้านอาหารบ้านเทพา Full time

    Objective and purpose: - Under the direction of the Restaurant manager, the Reservations Manager is responsible for overseeing every aspect of the restaurant inquiries. As the first point of contact reservation manager needs to ensure highest guest satisfaction pre visit and post visiting. Increase and monitoring sales through proactive sales strategies. -...

  • Reservations Manager

    17 hours ago

    บางกะปิ, กรุงเทพมหานคร, Thailand ร้านอาหารบ้านเทพา Full time

    Objective and purpose: - Under the direction of the Restaurant manager, the Reservations Manager is responsible for overseeing every aspect of the restaurant inquiries. As the first point of contact reservation manager needs to ensure highest guest satisfaction pre visit and post visiting. Increase and monitoring sales through proactive sales strategies. -...

  • Assistant Reservation Manager

    3 days ago

    กรุงเทพมหานคร, Thailand Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Reservation Manager

    7 days ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**25026757 **Job Category**Reservations **Location**Sathorn Vista Bangkok - Marriott Executive Apartments, 1 Sathorn Soi 3 South Sathorn Road, Bangkok, Bangkok, Thailand, 10120 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...

  • Reservation Officer

    4 weeks ago

    กรุงเทพมหานคร, Thailand MINOR Hotels Full time

    As Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue...

  • Reservation Agent

    4 days ago

    กรุงเทพมหานคร, Thailand MINOR Hotels Full time

    As Reservations Agent you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities...